As a blended role the primary focus is inside sales, communicating with dealers/customers, making outbound calls to dealer’s/customers, and following up on quotations. Documenting progress in CRM software. Understanding customers' needs and identifying sales opportunities. Answering dealer’s/customers' questions and sending additional information via email. The secondary function of this role is to help Quebec and Recent Brunswick dealers/customers with French communications with the assistance of our sales and technical support departments.
Duties
- Answer incoming calls and direct to appropriate designate
- Refer to any problems or requests to the appropriate person
- Solicit existing and potential dealer’s/clients with assistance where required
- Update opportunities in Maximizer CRM tool
- Collect information required to expedite quotes for dealer’s/client requests
- Understand the specifications of our products.
- Provide quotes to dealer’s/clients using internal quoting system
- Provide general office support as required on special projects or as needed basis
Experience
- Excellent verbal and written communication skills in both French and English
- Basic knowledge of computers and associated software tools
- Ability to operate a telephone system
- Receive directions and execute tasks accordingly
- Ability to communicate with dealer’s/customers in a professional and respectful manner
- Self-motivate and direct
- Understand and take direction from superiors
- To work with others in a positive and productive manner
- Following through with regularly occurring tasks
- Treat dealers/customers and fellow employees with decency and respect and to control personal emotions in confrontational situations
- Handle stress in a reasonable and effective manner
- Maintain a positive outlook and attitude
Job location: Mississauga by Tomken Rd & Eglinton Ave E
Shift timings: 9:00 am - 4:30 pm Monday to Friday