Job Title: FOH Supervisor / Server
Location: The Beer Kitchen
Compensation: $19.00/hour when acting as Supervisor, $17.95/hour when serving, plus gratuities
Availability Required: Evenings, weekends, and holidays

About Us

The Beer Kitchen is part of one of Ontario’s premier entertainment destinations, offering exceptional dining, entertainment, and guest experiences within a vibrant, world-class venue.

Position Overview

Reporting to the General Manager and Assistant General Manager, the FOH Supervisor / Server is a key front-of-house leader responsible for overseeing shifts, supporting team performance, and delivering exceptional guest experiences. This role combines supervisory responsibilities with hands-on service, including serving and bartending duties as operationally required.

Key Responsibilities

Leadership & Operations

- Lead FOH shifts and support daily restaurant operations.
- Coach, train, and support team members to maintain service standards.
- Assist with onboarding, scheduling coverage, performance feedback, and staff concerns.
- Complete opening/closing procedures, cash handling, POS management, reporting, and inventory tasks.
- Ensure compliance with company policies, service standards, and labour objectives.

Guest Experience

- Deliver exceptional hospitality and resolve guest concerns professionally.
- Monitor dining room and bar service to ensure smooth operations.
- Maintain strong knowledge of menu items, beverages, promotions, and events.

Bar & Beverage Service





- Perform serving and bartending duties as required.
- Prepare beverages to company standards and maintain product quality.
- Support draught beer quality control and beverage program initiatives.

Events & Community Engagement

- Assist with special events, tastings, entertainment programming, and guest activations.
- Support initiatives that enhance guest experiences and drive community engagement.

Health & Safety

- Maintain a clean, organized, and safe work environment.
- Ensure compliance with Smart Serve, health, safety, sanitation, and liquor service regulations.
- Perform other duties as assigned to support restaurant operations and guest experience.

Qualifications

- Minimum 1 year of supervisory experience in a full-service restaurant.
- Previous serving and bartending experience required.
- Robust leadership, communication, and conflict-resolution skills.
- Experience with POS systems, cash handling, and inventory management.
- Beer, craft beverage, or draught system knowledge is an asset.
- Event coordination experience is an asset.
- Ability to thrive in a fast-paced environment and multitask effectively.
- Ability to stand and walk for extended periods and lift up to 50 lbs.
- Smart Serve Certification required.
- Clear Criminal Record Check required.

This job posting is to fill an existing vacancy. Artificial intelligence is not used in the hiring process for this position.

Pay: From $17.95 per hour

Work Location: In person

📌 FOH Supervisor / Server (London)
🏢 100 Kellogg Lane
📍 London