- Schedule: Flexible availability required (nights, weekends, and holidays)
Site Overview
Our Kelowna mobile operations department delivers responsive, high-quality safety and security services across local client locations. Mobile Supervisors lead directly from the field, ensuring smooth operations, high service standards, and dedicated support for mobile guards across the region.
What You'll Be Doing
- Maintain active field supervision of mobile guards while carrying out regular patrols, alarm responses, and operational tasks.
- Monitor shift progress across all mobile units and provide hands-on support whenever guards require assistance.
- Communicate client and operational expectations clearly while encouraging a collaborative, team-based approach to problem solving.
- Check in regularly with new mobile guards to verify they receive thorough training, flagging any gaps to the Mobile Manager.
- Program and install Tracktik checkpoints at assigned client sites upon written instruction from the Mobile Manager.
- Perform routine inspections of fleet vehicles for cleanliness and damage, submitting written reports and escalating issues as needed.
- Provide written recommendations to management to optimize field operations and improve the employee experience.
- Deliver a comprehensive written end-of-shift briefing outlining non-routine activities and completed tasks.
Must Haves
- Minimum of 1 year of security industry experience
- Valid BC Security Licence
- Valid BC Class 5 Driver’s License with a clean driver’s abstract
- Ability to pass a Criminal Record Check
- Current First Aid with AED certification (provincial standard)
- MOAB (Management of Aggressive Behaviour) certification
- Strong written and verbal English communication skills
- Proven ability to plan, organize, and solve operational problems efficiently
- Ability to make sound decisions based on established best practices when management is off-duty
- Skilled deportment and strong composure in all field situations
- Flexible availability to work nights, weekends, and holidays
- Legal eligibility to work in Canada
Nice-to-Haves
- Prior supervisory or field leadership experience in security or mobile dispatch settings
- Working knowledge of Tracktik or similar guard tour management systems
What's In It For You?
- Competitive pay rate ($25.00 - $26.00 per hour)
- Full uniform provided at no cost
- Ongoing learning and professional development through our Learning Management System
- Opportunities for advancement into corporate or senior operations roles
- Extended health and dental benefits
- Employee and Family Assistance Program
- Paid vacation days and paid sick leave
- Exclusive discounts with corporate partner organizations
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
📌 Mobile Supervisor (Kelowna)
🏢 Paladin Security
📍 Kelowna
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