Seeking a Customer Experience Leader/FOH Manager for a distillery

Do you have what it takes to grow our front of house and deliver a premium experience for customers and guests?

Lone Pine Distilling Inc., a craft distillery based in Edmonton, Alberta, is looking for a career-oriented individual to grow our inside sales, secure & deliver on events, manage, and serve in the bar and store front including our webstore at the distillery. This is your opportunity to apply your management skills in a customer-focused and people-oriented environment.

If you’re interested in making your mark with a dynamic company with plenty of opportunity to grow, then Lone Pine is the place for you!

Responsibilities include, but not limited to:

· Create customer engagement, deliver on initiatives to increase customers, grow our event booking schedule and direct interaction with customers / clients.

· Deliver on growing our inside sales and initiatives that are consistent within the market

· Managing the business aspects of the bar; assisting in negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.

· Hiring and training staff for the front of house to provide excellent service to patrons.

· Creating effective schedules and quickly resolving conflicts to ensure that the bar is well-staffed during peak hours.

· Setting and enforcing quality and safety controls for the front of house.

· Effectively delegating responsibilities and maximizing resources.

· Regular interaction with clients and further reinforcing the brand experience.

· Working with and accommodating diverse personalities, including staff and patrons.

· Planning and taking part in promotional events.

· Diffusing,



de-escalating or intervening in tense situations between patrons or staff members to prevent possible safety or legal issues; ejecting unruly persons, if needed.

· Maintaining a fun and safe atmosphere for staff, and patrons.

Job Requirements:

· High School Diploma at minimum.

· Strong understanding of business management; related education would be an asset.

· Experience in hospitality industry is required; bar or restaurant management experience is preferred.

· Excellent problem-solving and customer service skills.

· Excellent computer and admin skills.

· Exceptional communication and interpersonal skills.

· Ability to diffuse tense situations and resolve conflicts.

· Ability to be versatile and take a hands-on approach working alongside the team.

· Willingness to work during peak hours, including evenings, weekends, and holidays.

· Ability to make quick and effective decisions in a fast-paced, stressful workplace.

· Ability to walk and stand for extended periods, and occasionally carry heavy items.

What we offer:

· A great position with an exciting new company

· Direct influence on establishing the customer experience

· Opportunities to grow with the company as we become established

· Salary competitive for the industry and commensurate on experience

· Health and dental benefits, vacation entitlement

To learn more about Lone Pine Distilling, visit our website, Instagram, or Facebook pages. If this sounds like a place where you can make an impact, apply with a cover letter, resume and salary expectation (in PDF format) to: [email protected]

Job Type: Full-time

Pay: $36,000.00-$42,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Experience:

- Bartending: 3 years (preferred)
- FOH Manager: 1 year (preferred)

Licence/Certification:

- Pro-Serve (preferred)

Work Location: In person

📌 FOH Manager / Customer Experience leader (Edmonton)
🏢 Lone Pine Distilling
📍 Edmonton