The Dental Administrator – Orthodontics and TMJ Specialty supports smooth daily operations at the front desk and beyond, helping patients navigate appointments and administrative processes. This role combines organized office coordination with clear, welcoming communication in a specialty dental setting.

Reports directly to the Practice Manager, the TMD Administrative Assistant is responsible for TMD administrative patient management, including responding to incoming phone calls and managing patient supported administrative tasks. This position is 32-40 hours per week.

Job Description

The TMD Administrative Assistant provides direct support to the TMD Treatment Coordinator. The following tasks, duties and responsibilities are the essential functions of this job: Provide pre-exam appointment management: Send Medical Legal fee approvals to lawyers and SectionB Insurance Carriers. Provide post-exam appointment management.

Will Calls: Assist the treatment coordinator with treatment starts and scheduling Transcription: Cross-check, proofing, printing, sending to appropriate professionals.

Support management with Align’s new employee onboarding and training. Support management with TC coverage during time off requests or illness, as required. Attend Staff Development days and additional meetings as necessary. Troubleshoot simple and common IT needs if required, alongside our IT team. Conduct tasks and responsibilities in alignment with Align orthodontics Mission and Core Values and behaviours.

Education required:

High School Diploma required Post-Secondary education in Medical or Dental Administration and/or Registered

Dental Assistant Level 2 with Ortho Module are definite assets but not required.

Minimum one year experience in a dental or orthodontic practice is required Intermediate experience with Windows based computer systems Knowledge of office fee dental guide, payment plans and patient ledgers. Intermediate to advanced knowledge of insurance process, including pre-authorizations, coverage, forms. Working knowledge of office equipment and machines. Must speak, read and write English fluently.

Skills & Abilities

Responsible and positive attitude. Ability to plan and prioritize tasks. Self-motivated Superior telephone manners and strong interpersonal skills. Strong written and verbal skills to communicate with patients, all levels of the organization and the management team. Strong customer service orientation. Must be professional, organized and productive

Disclaimer This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.

Pay: $28.00-$35.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

- Company events
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Work Location: In person

📌 Dental Administrator - Orthodontics and TMJ Specialty (Edmonton)
🏢 Align Orthodontics
📍 Edmonton