Join Our Hospitality Team

Are you a people person who enjoys meeting new guests every day? Do you thrive in a quick-paced hotel environment and enjoy creating memorable guest experiences?

We are seeking an experienced and enthusiastic Front Desk Agent / Night Auditor to join our team. This role is ideal for someone who genuinely enjoys hospitality, loves interacting with guests, remains calm under pressure, and is passionate about providing exceptional customer service.

Responsibilities

- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
- Manage multi-line phone systems to answer inquiries, take reservations, and direct calls professionally
- Provide outstanding customer service by addressing guest needs, resolving issues promptly, and ensuring guest satisfaction
- Conduct nightly audits of financial transactions, verify billing accuracy, and prepare reports for management
- Monitor security cameras and perform routine safety checks to maintain a secure environment for guests and staff
- Assist with guest services such as providing local information, arranging transportation, or handling special requests
- Maintain cleanliness and organization of the front desk area to ensure a professional appearance at all times
- Promote hotel services and local Calgary attractions to enhance guest experiences.

Requirements

- 1-2 years of hotel front desk experience required.




- Previous hotel or hospitality experience preferred; strong customer service skills essential
- Multilingual or bilingual abilities highly desirable to serve diverse guest populations
- Excellent phone etiquette and communication skills for engaging with guests and team members effectively
- Passion for hospitality and guest service.
- Strong communication and interpersonal skills.
- Ability to stand and remain active throughout an 8-hour shift.
- Positive, energetic, and engaging personality.
- Ability to manage difficult situations and resolve guest concerns professionally.
- Comfortable working independently during overnight shifts.
- Experience with hotel PMS systems is preferred.
- Knowledge of the Calgary tourism and hospitality market is an asset.

Ideal Candidate

We are looking for someone who has hospitality experience, enjoys engaging with guests, can confidently handle busy periods and guest concerns, and takes pride in delivering outstanding service every shift.

Pay: $15.00-$22.00 per hour

Expected hours: 44.0 per week

Benefits:

- Company events
- Discounted or free food
- On-site parking

Application question(s):

- No

Are you comfortable standing and being active for an 8-hour shift?

Yes
No

- Which hotel PMS systems have you used?
- What types of guest issues have you handled at a hotel front desk?

Experience:

- Hospitality: 2 years (preferred)
- Hotel Front desk : 1 year (preferred)

Work Location: In person

📌 Front Desk Agent/Night Auditor (Northeast Calgary)
🏢 Divya Sutra Plaza and Conference Centre
📍 Northeast Calgary