About Participation Lodge Grey Bruce (PLGB)

Participation Lodge Grey Bruce (PLGB) is a community-based social service organization supporting individuals with developmental disabilities, acquired brain injuries, and complex support needs throughout Grey and Bruce Counties.

For more than 50 years, PLGB has empowered individuals to make meaningful choices, develop independence, and participate fully in their communities. Our services support individuals living in our Supported Group Living program as well as those living independently throughout the community.

Our Mission

To support the choices of individuals with complex needs to empower and enrich their lives.

Our Vision

To be a community leader fostering citizenship for people with complex needs.

Position Summary

PLGB is seeking a Community Supports Manager (Full Time, Permanent) to lead our Community Supports team.

The Community Supports Manager leads, manages, and trains the community support workers who provide supportive care to people residing in their own living environment in the surrounding communities we serve. The Manager provides visible, values-based leadership and is accountable for the quality, safety, and day-to-day operation of community programs. The role leads through coaching, training, clear expectations, and collaboration with individuals, families, and partners. Responsibilities include ensuring the smooth functioning of operations, planning, development and sound financial management of all programs.

Key Responsibilities

Program Operations and Administration

- Leads the delivery, development, and continuous improvement of person-directed services that promote independence, community inclusion, individualized goals, and improved outcomes for individuals supported.
- Upholds skilled standards that respect the dignity, rights, and choices of individuals supported while developing and maintaining collaborative relationships with community partners, service providers, referral networks, and funding partners to support coordinated services and opportunities for program development.
- Manages the daily operations of community support programs, establishing clear expectations, promoting accountability, and supporting the implementation of program improvements and evolving service delivery models.
- Ensures reliable, consistent and high-quality service provision, maximizes operational effectiveness and efficiencies, and ensures policies and procedures are understood, consistently applied, and reinforced through supervision.
- Collaborates with and advises the Scheduling and Administrative Lead to fulfill schedules that meet support staff requirements and needs.
- Collaborates with the Quality Assurance and Project Lead on service delivery quality assurance measures, aligned with relevant legislative requirements set out by ministries and licensing bodies.
- Completes administrative responsibilities accurately and on time, including reviewing and approving payroll, expense claims, and vacation requests in line with required deadlines and cycles.
- Oversee, monitor, and report on Passport Program ensuring individuals in receipt of passport funding have the necessary supports to meet their needs and attain their goals.
- Identifies and resolves issues related to service quality, safety, staff training, and performance at the program level, using sound judgment and applicable policies.
- Escalates significant, complex, or high-risk matters to the Director of Programs with a summary of the issue, actions already taken, and recommended next steps.
- Performs on call duty and delegates as required.

Health and Safety

- Responsible for on-going oversight, management and implementation of Health and Safety policies and procedures and Infection,



Prevention and Control (IPAC) measures. This includes education/training and continuous improvement strategies.

Financial Management

- Identifies and evaluates financial needs for input into program budgets; monitors, tracks, and reconciles program expenditures.
- Provides efficient payroll support for staff
- Regular reviews of resident finances to meet compliance requirements.

Human Resource Management

- Creates team-based culture through goal planning, regular meetings, communication and problem solving. Facilitates formal and informal training and education sessions for staff and provides regular feedback, guidance and functional advice to staff concerning their performance.
- Coach and mentor staff, proactively sharing and leveraging knowledge of the sector and its best practices.
- Works closely with Human Resources on the full cycle of recruitment and retention processes, mandatory and required training, and other learning and development activities.
- Maintains working knowledge of the collective bargaining agreements for OPSEU and CLAC, including grievance procedures and escalates matters as needed.

Education

- Post-secondary education in Human Services, Social Services, Developmental Services, Health Sciences, Business Administration, or a related discipline is required. An equivalent combination of secondary education, relevant professional experience, and demonstrated leadership competencies will also be considered.
- Training and/or certification in CPI (Crisis Prevention) and other mandatory health and safety practices.
- Training in Conflict Management, Leadership, Disability Studies, Applied Behavioural Analysis (preferred).

Experience

- 1+ years of related experience in a supervisory/management capacity, including experience coordinating, scheduling, and supporting organizational activities and projects in a 24/7 direct care and support environment (preferred).
- Knowledge of Ontario's publicly funded health and social services sectors, including the roles, funding frameworks, service expectations, and accountability requirements of the Ministry of Children, Community and Social Services (MCCSS) and Ontario Health (OH), is considered an asset.
- Interpretation and Administration of collective agreements.
- Financial and business acumen to enable design and implementation of an individualized funding model and operation of the Programs portfolio within approved budget.
- Experience working in developmental services, community support services, health care, or other publicly funded human services environments is considered an asset

Required Qualifications

- Valid Ontario Class G Driver's Licence.
- Current Vulnerable Sector Check.
- Current First Aid and CPR Certification, or willingness to obtain.
- Current CPI (Crisis Prevention Intervention) Certification, or willingness to obtain.
- Ability to work days, evenings, weekends, holidays, and awake overnight shifts.

Skills & Competencies

- Proficiency with technology including MS Office 365 (Excel, Word, Outlook), and other software.
- Effective Communication – Demonstrates strong written, verbal, and listening skills to engage clearly and respectfully with individuals, families, and team members.
- Professionalism and Ethical Conduct – Maintains confidentiality and ethical practice in line with PLGB’s Code of Conduct,



using discretion in sensitive situations.
- Sound Judgment and Decision-Making – Exercises critical thinking and makes responsible, informed decisions in dynamic care environments.
- Collaborative Teamwork – Works cooperatively within interdisciplinary teams to support coordinated, high-quality care.
- Relationship Building – Builds positive, professional relationships with internal staff and external service partners to support integrated and responsive care.
- Self-Directed and Reliable – Demonstrates initiative, accountability, and the ability to work independently while contributing to team goals.
- Commitment to Continuous Improvement – Engages in quality improvement efforts and adapts practices based on feedback, research, and organizational priorities.
- Technological Proficiency – Utilizes digital tools and information systems effectively to support communication, documentation, and service delivery.
- Organizational Skills – Manages multiple priorities efficiently, maintaining attention to detail and adaptability in a fast-paced environment.
- Confidentiality: Ability to maintain privacy and confidentiality in all instances.

Working Conditions

- Regional travel to locations, year round.
- Office, home, and community contexts, including working with vulnerable populations.
- Work location to include Holland Centre, Owen Sound, Hanover and other locations within Grey Bruce pending client needs.
- Close personal contact required when working with the supported individuals.
- Typical hours of work to include Monday-Friday 8:30 a.m.to 4:30 p.m. with the ability to work flexible hours pending management approval and the priority of client needs.
- Emergency on-call telephone response on an agreed rotational basis.
- Flexible work hours which may include occasional weekends and evening

Physical Requirements

- Intermittent periods of sitting/standing and computer/phone use
- Ability to walk, stand, kneel, crouch, stoop, and reach above head
- Residential stair climbing
- Ability to lift up to 18 kg
- Ability to assist adult body weights in activities of standing, walking, vehicle entry.

Why Join PLGB?

At PLGB, you'll have the opportunity to make a meaningful difference in the lives of supported individuals every day. As part of our team, you'll help individuals build independence, achieve personal goals, and participate fully in their communities while working alongside dedicated professionals who are passionate about person-centered support.

Benefits

- Paid Health Benefits
- RRSP
- 3 weeks Vacation
- Employee Assistance Program (EAP)
- On-site fitness facility
- Free parking
- Casual dress environment
- Employee meal discounts (where applicable)

Work Location: Holland Centre, Ontario (In Person)

Job Type: Contract, Full-Time Hours

Participation Lodge Grey Bruce is committed to creating an inclusive workplace and welcomes applications from all qualified candidates. Accommodations are available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

PLGB does not use Artificial Intelligence (AI) to screen or assess applicants during the hiring process.

Pay: $70,000.00-$75,000.00 per year

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care

Ability to commute/relocate:

- Holland Centre, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please provide a personal email address for us to contact you at.

Licence/Certification:

- Full G License (required)

Work Location: In person

📌 Community Supports Manager - Full Time, Permanent (Holland Centre)
🏢 PARTICIPATION LODGE GREY-BRUCE
📍 Holland Centre