About Us:
We are a premier automotive service center specializing in the maintenance and repair of German vehicles. We pride ourselves on delivering dealership-level quality with personalized customer care. We are currently seeking a professional, organized, and knowledgeable Front Office / Service Advisor to join our team and serve as the face of our service center.

Key Responsibilities:

- Warmly greet customers upon arrival and manage the vehicle intake/check-in process.
- Listen closely to customer concerns, document vehicle symptoms accurately, and translate them into detailed service tickets for our technicians.
- Act as the primary liaison between customers and the workshop, specializing in service coordination for German brands including Mercedes-Benz, BMW, Audi, Volkswagen, and Porsche.
- Explain diagnostics, repair needs, and maintenance schedules to customers in a explicit, easy-to-understand manner.
- Provide accurate cost estimates, obtain customer approvals, and provide regular updates on vehicle status.




- Handle final invoicing, process payments, and ensure a smooth vehicle delivery back to the customer.

Required Qualifications & Skills:

- Proven experience in an automotive service center, front office, or Service Advisor role.
- Specialized knowledge of German vehicles, including familiarity with Audi, BMW, Mercedes, and VW technical terminology, common wear-and-tear items, and parts.
- Strong communication skills with a professional, customer-first attitude and excellent phone etiquette.
- Excellent organizational and multitasking abilities to handle a fast-paced environment.
- Proficient computer skills and experience with automotive service management software.
- Valid driver’s license with a clean driving record and the ability to move client vehicles safely.

Pay: From $20.00 per hour

Work Location: In person

📌 Customer Service Advisor (West Edmonton)
🏢 CRC Auto Repair
📍 West Edmonton