Job Overview
We are seeking a friendly and professional Front of House Staff member to join our team. This role is essential in creating a welcoming workplace for our customers, managing daily operations at the front desk, and ensuring excellent customer service. The ideal candidate will possess strong communication skills, be multilingual, and have experience in sales and data entry. Bilingual abilities in English and Spanish are highly preferred to effectively serve our diverse clientele. This position offers an opportunity to develop interpersonal and operational skills within a dynamic team setting.

Job Summary

Be the face of Chaiiwala! Deliver great hospitality, take orders accurately, and ensure guests have a memorable experience at our King George Hub location.

Key Duties

- Greet guests and take orders
- Operate POS systems accurately
- Serve food and beverages courteously
- Maintain dining & front area cleanliness
- Handle payments and customer questions
- Work collaboratively with kitchen & management

What We’re Looking For

- Customer service or retail experience preferred
- Warm, friendly communication skills
- Ability to multitask in a busy environment
- Reliable, punctual, and team-focused
- Flexible schedule including weekends

Perks & Benefits

- Competitive pay + tips/shared pool (if applicable)
- Training and career growth
- Meal discounts
- Fun, inclusive workplace

How to Apply

Submit your resume and tell us what makes you a great service team member!

Responsibilities





- Greet and assist customers in a courteous and professional manner, ensuring a positive first impression
- Manage customer check-ins and check-outs efficiently using data entry systems
- Handle phone inquiries with proper phone etiquette, providing accurate information and assistance
- Support sales efforts through upselling products or services to enhance customer experience and revenue
- Maintain cleanliness and organization of the front desk area
- Collect customer feedback and relay relevant information to management for continuous improvement
- Assist with administrative tasks such as scheduling appointments or reservations
- Collaborate with team members to ensure smooth daily operations and exceptional customer service

Requirements

- Excellent communication skills in English; proficiency in Spanish is highly desirable
- Experience in customer service, sales, or related roles preferred
- Strong data entry skills with attention to detail
- Ability to engage in upselling and analysis of customer needs to recommend appropriate products or services
- Multilingual capabilities to serve diverse customer base effectively
- Professional phone etiquette and interpersonal skills
- Ability to work well within a team environment while maintaining a positive attitude
- Flexibility to adapt to changing priorities and handle multiple tasks efficiently

Job Types: Full-time, Part-time, Permanent

Pay: $19.00-$29.67 per hour

Work Location: In person

📌 Front of House / Customer Service (Full-Time & Part-Time) (Surrey)
🏢 Chaiiwala Of London
📍 Surrey