Overview

Sunray Group, a family-owned corporation, was founded in 2006 with a vision of creating exceptional experiences for its customers through hospitality and development. The company has an unwavering belief in the power of brand equity, reflected in its portfolio of award-winning brands, including Marriott, Hilton, Hyatt, Intercontinental Hotel Group (IHG), Best Western, and Choice Hotels.

With developments across Ontario, Quebec, Saskatchewan, Manitoba, Newfoundland and Alberta, Sunray Group has become a leading name in the hospitality and real estate industries. The group’s success can be attributed to its diverse, multicultural, and talented team of individuals who are passionate about providing exceptional guest experiences.

Position Summary

Acting as the HO operational support to Regional Directors/General Managers and properties the GDO will provide guidance, support and resources, both in person and remotely, under the supervision and guidance of the Executive Vice President of
Operations.

The role supports management at operational properties to ensures compliance with brand standards, budgets, company policies and adherence with local laws in all aspects of operations, procedures, set ups and reporting. The focus of this role is in connecting with property-based management, offer timely support, motivate, and inspire to achieve results.

While the role requires solid initiative and self-direction, results are only achieved with and through people, so the ability to successfully influence and persuade others by understanding how their needs and motivations link to goals is essential.

This position

- Assists properties to implement strategies for ensuring product offer & service delivery in line with brand and company policies & dictates.
- Supports the properties to implement a performance review system in line with company policies that would produce an engaged and skilled workforce.
- Outlines and assists the property management team to practice better business practices at the pre-opening phases.
- Establishes contact with Brands,



for seeking additional support resources to continuously enhance property level operational quality.
- Assists onboarding key property level management team, as and when required.
- Conducts property visits, as needed per approval of the Exec. Vice President –Operations.
- Plans and participates in meetings with Key leadership & Project teams as and when necessary and provide necessary inputs, for timely completion of tasks.
- Coordinates with all other departments/divisions within Sunray Hotel Group to timely acquire support as needed for operations.
- Handles orientation/onboarding of the property General Manager under the direction of the Executive Vice President– Operations. Ensures that the General Manger roles and company`s expectations are clearly briefed and understood.
- Along with Regional Managers/Directors ensures that the on-property management team clearly understand the company and brand reporting formats, guidelines and time frames.
- Assists in developing the Group operating budget along with related stake holders.
- Assists hotel Regional Directors, GMs, DOSM to establish operational business plan.
- Ensures developing & implementing key performance objectives to meet business and customer expectations and optimizing employee productivity n line with business growth.
- Analyse P&L; accounts, Key Business Indicators, Key Performance Indicators etc. and create comparative reports with internal benchmarking and operational performance goals. Enables property-based Leadership to understand such benchmarking and help the Hotel/s enhance revenues while improving productivity and cost efficiencies.
- Assists in preparation of and some cases managing such reporting as the annual budget, capital budgets,



the rolling forecasts and other ongoing reporting, including but not limited to, Dashboards, GM Scorecard etc
- Ensures assisting & guiding the General Managers for achieving operational excellence at all hotels in portfolio; provides support, critique and guidance to hotels falling short of brand standards and/or company expectations.
- Maintains oversight of all financial aspects of each hotel in portfolio: income statements, CapEx, Forecasting and Budgeting.
- Ensure brand QA Compliance/Performance and approving action plans generated by hotel after discussion & approval of the Executive Vice president – Operations.
- Acts to further strengthen liaison between operational manager and discipline coaches, including but not limited to: Sales and Marketing, Finance, HR,

Learning, Facilities, PR, Revenue Management

- Assist with property level management selectios, development, managements issues, as and when asked by the Executive Vice President or requested by the
- Guides, develops and follows up implementation of policies, procedure and systems to improve property level operations.
- Assists Group Sales & marketing in preparation of annual sales & marketing plans.
- Demonstrates dependability and shows a sense of urgency about getting results; able to prioritize and plan time effectively to get the job completed; takes responsibility for actions and achieves results while over coming obstacles.
- Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
- Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Pay: From $120,000.00 per year

Benefits:

- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Vision care

Work Location: In person

📌 Group Director of Operations (Toronto)
🏢 Sunray Group of Hotels
📍 Toronto