Customer Service Representative

Location: North York, Ontario
Job Type: Full-Time, Permanent

About the Opportunity

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in North York. This role is ideal for someone who enjoys coordinating orders, communicating with customers and suppliers, and ensuring day-to-day operations run smoothly.

The successful candidate will provide customer service and administrative support while working closely with the procurement department to coordinate purchasing activities, monitor orders, and maintain accurate records. This is an excellent opportunity for someone looking to develop their skills in supply chain, purchasing, and procurement.

Key Responsibilities

- Respond to customer inquiries by phone and email, providing timely and professional assistance.
- Coordinate customer orders, order confirmations, and delivery schedules.
- Liaise with suppliers and internal departments to follow up on orders, shipments, and product availability.
- Provide administrative and coordination support to the procurement department.
- Assist with purchase order documentation, order tracking, and maintaining accurate purchasing records.
- Follow up on outstanding orders and communicate updates regarding delivery timelines.
- Help resolve order discrepancies, shipping delays, and product-related issues.
- Maintain accurate data in internal systems and spreadsheets.
- Support inventory tracking and product availability inquiries.
- Collaborate with sales, warehouse, operations, and procurement teams to ensure efficient workflow.




- Assist with general administrative duties and special projects as required.

Qualifications

- Previous experience in customer service, order management, purchasing administration, or a similar role.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Experience with ERP systems or inventory management software is an asset.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
- Robust problem-solving skills and a proactive approach to resolving issues.
- Interest in purchasing, procurement, or supply chain operations is an asset.

What We're Looking For

We are looking for someone who is organized, resourceful, and comfortable communicating with both customers and suppliers. The ideal candidate takes ownership of their responsibilities, follows through on outstanding tasks, and enjoys working collaboratively across departments.

Candidates with experience coordinating orders, communicating with vendors, tracking shipments, or supporting purchasing activities are particularly encouraged to apply.

How to Apply

If you are looking for an opportunity to build your experience in customer service while gaining exposure to procurement and supply chain operations, we encourage you to apply!

Pay: $55,000.00-$75,000.00 per year

Benefits:

- Dental care
- Extended health care
- Vision care

Application question(s):

- This position is fully onsite and hours of work are 7:30 - 5, Monday to Friday. Are you comfortable with this?

Language:

- English (preferred)

Location:

- North York, ON (preferred)

Work Location: In person

📌 Customer Service Representative (North York)
🏢 Hireboss
📍 North York