Located in downtown Vancouver, Aldesta Hotel Group (www.aldestahotels.com) owns three properties in British Columbia and one on the Great Barrier Reef in Australia. We are looking for a Part time Call Centre Reservation Agent to join our team.

Reporting to the Reservation Supervisor, the Call Center Reservation Agent will be the first contact for customer phone calls. The Call Center Reservation Agent is responsible for reservation bookings by providing customers with accurate and timely property information.

Candidates must be double vaccinated against COVID-19.

JOB RESPONSIBILITIES

- Provide resort information to the customer regarding destination, transportation and accommodation options and costs, and recommend suitable room bookings and packages.
- Assist with guest’s inquiries, including events, dinner reservations and other property services, with the ability to upsell services.
- Plan and organize vacation accommodation for individuals or small groups.
- Make transportation and accommodation reservations using a computerized reservation and ticketing system.
- Sell accommodation bookings and package tours to clients.
- Promote particular destinations, room packages and other travel services.




- Provide travel tips regarding resort attractions, accommodations, and travel safety.

QUALIFICATIONS

- 1-2 years of call center and hospitality hotel experience.
- Excellent phone etiquette with excellent communication and customer service skills.
- Ability to multitask on the phone and type simultaneously.
- Ability to work morning, evening (3 pm – 11:30 pm), weekend shifts.

Aldesta Hotel Group is one of the subsidiaries of Saliance Global Holdings (www.saliance.ca). Supplementary Benefits are provided after completing a three-month probation period.

Pay: $19.00 per hour

Benefits:

- Dental care
- Extended health care
- Vision care

Application question(s):

- Can you start immediately or do you have to give notice?

Experience:

- customer service: 1 year (preferred)
- Resort / hotel reservations agent: 1 year (preferred)
- Hotel / Resort experience do you have?: 1 year (preferred)
- Do you have Call Centre: 1 year (preferred)

Language:

- Mandarin? (preferred)

Licence/Certification:

- Valid Drivers Licence? (preferred)
- Canadian Work Permit? (preferred)

Work Location: In person

📌 Reservations Agent (Vancouver)
🏢 Saliance Global Holdings
📍 Vancouver