Support internal users across Microsoft 365, Linux, VPN, and business applications as an IS Product Support Specialist II. Troubleshoot access and system issues. This experienced support position provides Level 1 and Level 2 assistance for internal information systems and business applications. You will investigate incidents, manage access, support onboarding, maintain documentation, and communicate with technical and non-technical users. The work includes Windows and Linux administration, monitoring, and operational maintenance.

Key Responsibilities
Provide Level 1 and Level 2 technical support Troubleshoot applications, authentication, VPN, and connectivity Support onboarding, offboarding,



and role changes Maintain incident records and knowledge-base documentation Coordinate incident resolution with teams and vendors

Requirements:
Minimum five years of relevant support or operations experience Microsoft 365 support experience Comfort with Linux systems and command-line tools Understanding of permissions, authentication, and access management Robust troubleshooting, communication, and documentation skills Apply your Microsoft 365, Linux, troubleshooting, and access-management experience to dependable internal technology support and operations.

📌 IT Support Specialist Linux Microsoft 365 (Canada)
🏢 Russell A. Farrow
📍 Canada