Position Summary

Lindfast Solutions Group is seeking a motivated, bilingual Inside Sales Representative to join our Inside Sales and Order Desk team in Caledon, ON.

This hybrid position is suited to someone who enjoys working in a fast-paced, high-volume sales environment and is committed to delivering excellent customer service while contributing to sales growth. The successful candidate will be comfortable working independently in a remote setting while maintaining strong communication and collaboration with the broader team.

Fluency in French and English is required. Previous customer service or inside sales experience is preferred, and experience in the fastener industry would be an asset. Product training will be provided.

Pay: $50,000-55,000 plus variable bonus

Key Responsibilities

- Respond promptly and professionally to customer inquiries by phone and email.
- Process and maintain customer orders accurately within the ERP system.
- Prepare quotations, follow up on sales opportunities, and contribute to achieving sales targets.
- Build and maintain strong customer relationships through responsive, reliable service.
- Develop product knowledge to effectively support customer needs and recommend appropriate solutions.
- Communicate accurate product availability and lead-time information.
- Coordinate with internal departments to resolve order issues and address customer concerns.
- Manage competing priorities while maintaining accuracy and timely follow-through.

Qualifications and Skills

- Fluency in French and English, with strong verbal and written communication skills in both languages.
- Previous customer service or inside sales experience considered an asset.




- Strong organizational, time-management, and problem-solving skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
- Experience with ERP systems; Epicor Prophet 21 (P21) experience is an asset.
- Ability to work independently in a hybrid environment and manage workload effectively.
- Adaptability and the ability to perform well in a fast-paced, high-volume setting.

The Ideal Candidate

We are looking for someone who is:

- Customer-focused: Takes pride in providing a positive customer experience and building lasting relationships.
- Proactive and accountable: Takes initiative, identifies opportunities, and follows through on commitments.
- Sales-minded: Recognizes opportunities to grow business while balancing customer needs with sales objectives.
- Collaborative: Communicates professionally and works constructively with colleagues across departments.
- Self-motivated: Demonstrates discipline, sound judgment, and a positive approach to changing priorities.

Why Join Our Team?

Join a collaborative team that values customer relationships, continuous learning, and shared success. With product training and team support, you will have the opportunity to expand your knowledge, develop your sales skills, and contribute to the continued growth of our business.

If you are bilingual, motivated, and ready to make an impact in a dynamic inside sales setting, we encourage you to apply.

We look forward to welcoming you to our team!

Pay: $50,000.00-$55,000.00 per year

Benefits:

- Dental care
- On-site parking
- Paid time off
- Vision care

Work Location: Hybrid remote in Caledon, ON

📌 Bilingual Inside Sales Representative (Caledon)
🏢 Lindstrom Fastener (Canada
📍 Caledon