Customer Care Representative Marketing & Sales Onsite or Remote: Hybrid Date of posting: Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Competitive wages and annual employee bonus and incentives as applicable to certain positions. Company matching group retirement savings plan. Paid vacation and sick time. Fleet vehicles and travel allowances (as applicable). Support for relocations. Trades apprenticeships. Support for growth, training and education. Progressive flexible work arrangements as applicable to certain positions. Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement. Join Our Team as a Customer Care Representative at Epiroc Epiroc Canada Customer Center is currently looking for an enthusiastic and motivated candidate for the position of Customer Care Representative for inside sales. Customer Care Representative is responsible for upselling and maximizing customer satisfaction. Within this role, you will be responsible for all commercial inquiries, requests for quotes, sales administration, troubleshooting and finding solutions to meet customer demand and expectations within a designated region. Work Type: Hybrid (Tuesday-Thursday in-office) Shift Timings: Monday-Friday, 8:00 AM-4:30 PM,



with participation in a two-week on-call rotation 1-2 times per year. Provide commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances, returns and customer complaints Answer incoming phone calls and e-mails from all sales channels Leveraging your technical expertise, assist in investigating problems relating to Part Sales and Pricing Work with both RDC and GDC inbound replenishment and order fulfillment to expedite orders and actively seeking alternatives to improve our delivery and/reduce back-orders. You will act as an escalation point for the Customer with a focus on manual allocations and finding alternative solutions. Working with External Sales team and Supply Chain, you will coordinate and lead customer engagement activities from pro-active selling to follow-up and expediting open orders. Maintain a courteous and professional demeanor and communication with customers and internal staff at all times Participate in employee development programs including product and application training,



business and personal development opportunities Five to ten years of Customer Service experience in the Mining & Construction industry preferred High school diploma required, post-secondary education preferred or equivalent work experience Must have 5+ Years working either underground or surface on Epiroc/Heavy Equipment Parts Technician with Red Seal Certification is an asset/preferred Proficiency in Microsoft Applications such Word, Excel, Outlook are an asset Experience in M3 is an asset We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. The work workplace reflects typical conditions encountered while performing the essential functions of this role in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the e

📌 Client Services Rep/Office Services (Canada)
🏢 Epiroc
📍 Canada