FRANCHISE OPERATIONS | CAREER OPPORTUNITY

Department

- Performance & Operations

Reports to

- VP, Performance & Operations

Location

- Oakville, ON

Travel

- Regular travel throughout Canada and the United States

About Bin There Dump That

Bin There Dump That is a residential-friendly roll-off dumpster rental franchise serving communities across Canada and the United States. Our Home Office team supports franchise operators with practical tools, training, guidance, and a commitment to simple, friendly service and operational excellence.

The Opportunity

The Associate Franchise Business Consultant (Associate FBC) is a junior-level development role within the Performance & Operations team. Working alongside experienced Franchise Business Consultants and their areas of specialization, the Associate FBC will gain hands-on exposure to franchise onboarding, operational performance, financial analytics, technology, training, and business development.

A central responsibility is conducting franchise location audits and operational assessments, documenting findings, and supporting consistent standards and measurable improvements throughout the network.

Key Responsibilities

Franchise Location Audits & Compliance

- Conduct scheduled location audits, independently when qualified and alongside senior FBCs, using standardized assessment tools and checklists.
- Review fleet and equipment condition, safety practices, customer service, facility presentation, operational processes, and brand standards.
- Document findings, prepare accurate audit reports, and identify practical opportunities for improvement.
- Assist with corrective action plans, clear ownership and timelines, and follow-up tracking through resolution.
- Maintain audit records and identify recurring gaps, risks, and network-wide trends.
- Help refine audit procedures, checklists, reporting tools, and compliance resources.

FBC Shadowing, Mentorship & Development

- Participate in a structured development program, shadowing FBCs within their respective areas of expertise.
- Attend operator meetings, site visits, business reviews, training sessions, and operational consultations.
- Support specialist-led projects, research, reporting, operator follow-up,



and field initiatives.
- Progressively take ownership of assigned audits, operational tasks, and support activities as skills develop.

Cross-Functional Operational Support

- Assist with opening readiness, launch activities, training, milestones, and post-launch follow-up.
- Help collect and review location KPIs, business performance data, benchmarking, and improvement plans.
- Support system implementation, process documentation, operator training, and adoption of approved tools.
- Assist with corporate location assessments, field coaching, standard operating procedures, and training resources.

Franchise Operator Support & Communication

- Build positive, professional relationships with franchise operators and internal stakeholders.
- Respond to routine operator questions within assigned authority and escalate complex matters appropriately.
- Help coordinate regional meetings, webinars, workshops, and network initiatives.
- Maintain a supportive, collaborative, solutions-oriented approach to every operator interaction.

Reporting & Continuous Improvement

- Record location visits, audit findings, operator interactions, and follow-ups accurately in approved CRM and reporting systems.
- Prepare location assessment summaries, action-item tracking, and project documentation.
- Surface recurring operational issues and contribute ideas for improved standards, tools, and processes.

Qualifications & Experience Required

- Post-secondary education in business, operations, franchising, or a related discipline, or equivalent practical experience.
- Approximately 1–3 years of relevant experience in operations, customer service leadership, field support, or a related role.
- Strong organization, attention to detail, analytical thinking, and written and verbal communication.
- Ability to build relationships,



manage priorities, follow through, and work effectively with a team.
- Proficiency with Microsoft Office and/or Google Workspace; comfort learning new systems.
- Valid driver’s licence and willingness and ability to travel regularly across Canada and the United States, subject to applicable requirements.

Preferred

- Experience in franchising, multi-location operations, field auditing, quality assurance, or compliance.
- Familiarity with CRM systems, reporting tools, fleet-based operations, logistics, waste management, or home services.

What Success Looks Like

- Assigned audits are completed on time, with accurate and consistent documentation.
- Corrective actions and outstanding items are clearly tracked and followed through.
- Knowledge and capability develop across the specialized FBC functions.
- Operator and Home Office relationships are qualified, productive, and supportive.
- The Associate FBC demonstrates increasing independence and readiness for broader consulting responsibilities.

Career Development

This position provides a structured pathway toward a Franchise Business Consultant role. Through mentorship, field experience, location audits, and exposure to the FBC team’s specialized functions, the successful candidate will develop the skills to support franchise operators at a more advanced level.

Why Join Us?

Join a collaborative team focused on helping franchise businesses succeed. You will learn from experienced professionals, visit operations across North America, contribute to meaningful initiatives, and build a career in franchise operations.

If you are organized, curious, motivated, and passionate about helping businesses succeed, we would love to hear from you.

Pay: $60,000.00-$70,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Education:

- Bachelor's Degree (required)

Experience:

- Franchising or Operations: 2 years (required)

Language:

- English (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 50% (required)

Work Location: In person

📌 Associate Franchise Business Consultant (Oakville)
🏢 Bin There Dump That
📍 Oakville