Summary:
As a member of the store's Management Team, the Retail Manager contributes to the success of the store by communicating the business objectives of the store to his/her team. The Retail Manager is responsible for managing and leading the departments in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the in store department teams consistently meet performance expectations in terms of customer experience, sales growth, retail execution and profitability.

Main Responsibilities and Tasks:

- Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Leads by example and consistently delivers an excellent customer experience.
- Implements and follows store policies and procedures that deliver a high-quality customer experience.
- Maintains store standards , through daily inspections and ensuring all store audit performance requirements are met throughout the store.
- Works directly with Store/General Manager and owner in accomplishing special projects and focusing on daily demand of retail presentation.
- Plans and manages daily/weekly activities as well as seasonal changeovers and works with the team to execute them.
- Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.




- Assists in selecting and orientating new employees, store opening and closing responsibilities.
- Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
- Addresses issues and conflicts in a timely manner.

Requirements:

- Experience in retail sales, execution and operations.
- Good working knowledge of department products and functions.
- Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
- Experience in large scale merchandising is an asset.
- Experience in a Canadian Tire store is considered an asset.
- Results-oriented individual who thrives on achieving challenging goals.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to lead and manage a team to achieve common goals in a fast-paced setting.
- Effective written and oral communication skills.
- Ability to motivate and coach others as well as provide feedback.
- Ability to plan, organize, delegate and follow up on team's activities and projects.
- Ability to find solutions to problems and make decisions.
- Ability to multitask, adapt and cope with challenging situations.

Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care

Education:

- Secondary School (required)

Experience:

- Retail Management: 2 years (required)

Work Location: In person

📌 Housewares Department Manager (Milton)
🏢 Canadian Tire - Milton, Ontario.
📍 Milton