Overview
We are seeking dedicated and enthusiastic Customer Service Representatives to join our team. The ideal candidate will be passionate about providing exceptional customer service and possess strong communication skills and long-term employment. This role involves assisting customers with inquiries, resolving issues, and promoting our products and services through effective upselling techniques. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you!

Responsibilities

- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
- Analyze customer needs and provide appropriate solutions or product recommendations.
- Handle complaints and resolve issues efficiently while maintaining a positive attitude.
- Engage in upselling opportunities by promoting additional products or services that meet customer needs.
- Maintain accurate records of customer interactions and transactions through data entry.
- Collaborate with team members to improve processes and enhance the overall customer experience.




- Demonstrate excellent phone etiquette while communicating with customers.
- Stay organized by documenting every interaction.

Qualifications

- Previous experience in sales is preferred.
- Strong analytical skills to assess customer needs effectively.
- Excellent communication skills with a focus on in-person and phone etiquette.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proficient in data entry with attention to detail.
- A positive attitude and willingness to learn new skills.
- Strong communications skills required, as you will deal with customers on a daily basis.

Required to be available on-call evenings and weekends. (company car provided)

Job Types: Full-time, Permanent

Pay: $18.00-$35.00 per hour

Benefits:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Application question(s):

- Full "G" drivers license?
- Previous sales experience?

Language:

- English (required)

Work Location: In person

📌 Customer Service Representative (Mississauga)
🏢 SWIFT RENT A CAR
📍 Mississauga