Seasonal MyHR Live Support Sr. Advisor to support our Bereavement Centralization program. Our team plays a vital role in supporting Amazonians through one of life's most difficult moments. As part of High Touch Services, we provide compassionate, personalized support to Amazon employees navigating bereavement leave, ensuring they receive the care and guidance they need during a challenging time. Bereavement Centralization Advisors assist Amazon employees across phone, chat, ticketing, and case channels. They are skilled in empathetic communication, policy application, and information gathering — meeting employees where they are, understanding their individual circumstances, and providing clear, consistent support through every interaction. The ideal candidate brings strong communication and organizational skills, attention to detail, the ability to prioritize in a rapid-paced environment, and a customer service mindset aligned with Amazon's global standards. Relationship-building, strong critical and analytical thinking, and sound judgment round out the profile we're looking for. Provide empathetic, real time support to Amazonian's inquiries about Amazon's Bereavement Policy and Bereavement Time Off available to employees. Guide employees through Amazon's Bereavement Policy with clarity and compassion. Inbound and Outbound phone,



chat and case support through the Specialized Support Queues. Communicate regular updates to employees and stakeholders both verbally and in writing. Ensure compliance with standard work, federal/state regulations, and company policy. Partner with internal teams and site PXT to ensure seamless support. Bachelor's degree or equivalent, or 1+ years of professional experience ~Experience with MS Office (Word, Excel, PowerPoint, and Outlook) ~ Work flexible schedule including weekends, nights, and holidays ~ Speak, write, and read fluently in English Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment ~ Degree in Social Work or other Health and Human Services ~Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. #

📌 Seasonal MyHR Live Support Sr. Advisor, Bereavement Centralization (Canada)
🏢 Amazon
📍 Canada