Quality service analysis meets contract management at CLBC in Nanaimo, with hybrid work after six-month probation and three office days weekly. Support service providers while advancing dependable services for adults with developmental disabilities and families. As a Quality Service Analyst, you represent Community Living British Columbia as the primary service-provider contact. You lead funding and service-level negotiations, monitor contract quality, develop resources, manage requests, and support crisis-response readiness. The role combines stakeholder communication, financial review, and problem-solving within Service Delivery.

Key Responsibilities




Consult Facilitators about support requests and resource suitability Conduct in office monitoring reviews and investigate service issues Assist individuals and families experiencing crises Develop service relationships, contracts, and agreements Review funding reports and negotiate corrective actions

Requirements:
Bachelor's degree in Business, Social Work, or related discipline preferred Social services experience in resource development or contract management Equivalent relevant education and experience may be considered Class 5 driver's license and clean driver's abstract Successful completion of a Criminal Record Check Bring contract negotiation, financial analysis, and service-quality expertise to CLBC's Nanaimo Service Delivery team.

📌 Quality Service Contract Analyst (Canada)
🏢 Community Living BC
📍 Canada