IT Applications Support Specialist – Health, Safety, Environmental (HSE) & Transportation Systems Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries. We are seeking an experienced and customer-focused IT Applications Support Specialist – Health, Safety, Environmental (HSE) & Transportation Systems to join our IT Applications team in Calgary, Alberta . This role is responsible for supporting a broad portfolio of business-critical HSE and Transportation applications through application administration, technical support, troubleshooting, integration support, and user assistance for both cloud-hosted and on-premises solutions. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are seeking an experienced and customer-focused IT Applications Support Specialist – Health, Safety, Environmental (HSE) & Transportation Systems to join our IT Applications team in Calgary, Alberta . This role is responsible for supporting a broad portfolio of business-critical applications used across our Health, Safety, Environmental (HSE) and Transportation business functions. HSE applications support operations across retail, transportation, midstream, refining, and corporate business units. Transportation systems include fleet dispatch,



fleet maintenance, vehicle tracking, and operational support platforms. The successful candidate will provide application administration, technical support, troubleshooting, integration support, and user assistance for both cloud-hosted and on-premises solutions. This position requires strong technical aptitude, excellent customer service skills, and the ability to effectively communicate with users ranging from frontline employees to technical specialists and business leaders. Provide application support for HSE and Transportation business systems. Support applications used across retail, transportation, midstream, refining, and corporate operations. Investigate, diagnose, and resolve application incidents and service requests. Support fleet dispatch, fleet maintenance, and related transportation management systems. Troubleshoot and support data integrations utilizing: CSV, XML, JSON, and other structured data formats Support and maintain data warehouse environments (MSSQL). Assist with data validation, reporting, and data quality investigations. Provide support for mobile devices and mobile application deployments. Assist with deployment of mobile devices via the Intune MDM platform. Participate in application upgrades, testing, patching, and implementation projects. Collaborate with business stakeholders, vendors, infrastructure teams,



and development resources to resolve issues and improve system performance. Create and maintain technical documentation, support procedures, and knowledge base articles. Participate in after‑hours support and on‑call rotations as required. Diploma, degree, or equivalent experience in Information Technology, Computer Science, Information Systems, or 5+ years of experience in a related field. Experience supporting enterprise business applications. Experience supporting system integrations through: Experience working with Microsoft SQL Server and data warehouse environments. Familiarity with mobile device support and troubleshooting. Understanding of Mobile Device Management (MDM) platforms and mobile application deployment. Strong customer service orientation with a commitment to providing high‑quality support. Ability to work effectively with both highly technical and non‑technical users. Experience supporting Health, Safety, Environmental (HSE) software platforms. Experience supporting transportation, dispatch, fleet maintenance, or logistics applications. Knowledge of reporting and business intelligence platforms. Python SQL scripting Experience working with software vendors and third‑party support organizations. Bilingual proficiency in English and French is preferred. If you require accommodation due to a disability, you will have an prospect to notify us when scheduling your interview. We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities. Regrettably, we are unable to sponsor employment visas at this time. Final candidates will be required to undergo a confidential pre‑employment b

📌 IT Applications Support Specialist (Canada)
🏢 Parkland
📍 Canada