Operations Support

Location:
Toronto, ON (Hybrid
- 4x/week in office) This role is well suited to someone who enjoys solving technical issues, supporting employees, improving internal processes, and contributing to IT initiatives across multiple office locations. Provide day-to-day technical support for hardware, software, user accounts, and workplace technology. Set up and manage employee devices, system access, and user accounts for current hires, departures, and internal changes. Maintain and update IT documentation, knowledge base articles, and operational procedures. Assist with technology implementations, office setup projects, system upgrades, and other operational initiatives. Track and manage hardware and software assets to ensure accurate inventory and lifecycle management. Help identify opportunities to automate manual processes and improve operational efficiency.



Escalate more complex technical issues as needed while providing a high level of customer service. 5+ years of experience in technical support, IT operations, systems administration, or a similar role. ~ Post-secondary education in Information Technology, Computer Science, or a related discipline is an asset. ~ Familiarity with IT service management processes and documentation best practices. ~ Exposure to scripting, APIs, or workflow automation tools is considered an asset. ~ Strong organizational, communication, and problem-solving skills with a customer-first mindset. ~ Ability to work onsite in Toronto, with occasional travel as needed. AI may be used to support certain administrative aspects of our recruitment process.

📌 Junior Operations Analyst (Canada)
🏢 Recruiting In Motion - Eastern Ontario
📍 Canada