Lead customer service operations in Thunder Bay while coaching teams and improving service delivery across front-counter, telephone, email, and digital channels. The City Manager's Office seeks a Supervisor, Customer Service, for full time leadership within Service Thunder Bay. Work with the Manager, Customer Service, to support centralized service delivery, resolve escalated issues, and strengthen customer experience. Apply public service leadership, operational problem-solving, and continuous improvement skills.

Key Responsibilities
- Provide daily operational oversight across multiple service channels
- Coach staff and monitor service delivery standards
- Resolve escalated customer service issues
- Identify process improvement and customer experience opportunities
- Support a modern centralized service model





Requirements:
- Diploma in public administration, business administration, communications, or related field
- Minimum three years of leadership experience in service delivery or customer experience
- Experience managing technology-based service solutions and transformation projects
- Understanding of customer service principles, standards, and performance measurement
- Ability to implement change strategies and interpret operational data Bring respectful public service leadership, customer experience expertise, and practical improvement skills to Service Thunder Bay.

📌 Customer Service Supervisor Thunder Bay (Ottawa)
🏢 Anishinabek Employment and Training Services
📍 Ottawa