A bit about the role and what youll deliver...

Trustonics SaaS platform helps businesses across the globe make smartphones affordable for the many enabling global access to devices and digital finance through the worlds most secure smartphone locking technology. As we grow were looking for an SVP Customer Operations to join our Executive Team and lead the technical side of every customer relationship from the first conversation to long-term partnership.

Youll report to our CEO and sit alongside our CRO COO and SVP Product and SVP Engineering as a peer. Youll lead two experienced VPs who in turn lead our Sales Engineering Implementation Technical Account Management and Technical Support teams.

In this role you will:

- Shape company strategy and decisions as a member of the Executive Team.
- Champion a joined-up customer experience with technical and commercial teams working hand in glove.
- Sponsor a Technical Account Management model that deepens relationships and opens up new opportunities with customers.
- Set the direction for fast high-quality onboarding and support that customers can rely on.
- Develop your leaders and grow teams in new regions as we expand.

Who you are...

- A collaborative people-first leader who builds trust across commercial and technical teams.
- Someone who cares deeply about customers and turns their needs into great experiences.
- Calm and transparent when things are ambiguous or moving quickly.
- Comfortable as a peer at Executive Team level contributing to the whole business and not only your own area.
- Someone who naturally spots what matters and brings it forward.
- A clear warm communicator with colleagues and senior customers alike.

What makes you you...

Were interested in what youve achieved not in ticking boxes. Youre likely to have:

- Senior leadership experience in customer operations technical support delivery or customer success ideally in B2B SaaS.




- Experience growing teams through periods of change including across regions and time zones.
- Experience working with commercial teams to grow customer relationships and revenue.
- Curiosity about complex technical solutions and the confidence to shape them.
- A structured measured approach to setting goals and tracking progress.
- An understanding of SaaS customer models and growth measures such as net revenue retention.
- Experience with partner or OEM relationships would be a bonus.

Qualifications :

- A degree in business or a technical subject or equivalent experience gained through your career.
- An MBA is welcome but not required. Your experience matters more than your qualifications.

Additional Information :

What we can provide you in return for your investment...

Competitive compensation

- A base salary that reflects your expertise and impact.
- Bonus scheme to share in our success.

Financial security & wellbeing

- Group Benefits Plan for you and your family

Flexibility & work-life balance

- Remote working arrangements to support your lifestyle.
- An open holiday policy with no upper limittake the time you need when you need it.
- Support for volunteering and causes that matter to you.

Growth & development

- Opportunities for professional development and career progression.
- Exposure and interaction with global teams. International travel will be expected in this role.

Inclusive supportive culture

- A commitment to diversity equity and inclusion.
- A collaborative environment where your voice is valued and your wellbeing is prioritised.

Impact & purpose

- The chance to work on technology that drives global economic inclusion and makes a real difference in peoples lives.

#LI-Remote

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower engage enable and value differences between people including; different races ethnicities genders ages religions disabilities and sexual orientations with differences in education backgrounds skill sets experiences and knowledge.

Remote Work :

Yes

Employment Type :

Full-time

📌 SVP, Customer Operations (Toronto)
🏢 Trustonic
📍 Toronto