Hiring EntityRosewood Hotel GeorgiaDepartmentRooms
- Front OfficeJob TypeFull-time PermanentJob DescriptionTHE IMPACT OF THIS ROLECheck-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.

KEY RESPONSIBILITIES
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Resolve guest complaints, ensuring guest satisfaction.
Daily house count and expected arrivals/departures.
Maintain skilled appearance and follow the personal grooming and uniform standards.
Attend team briefings to meet with MOD to review daily occupancy, VIPs, groups, sites, events, glitches, etc.
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Access all functions of the computer system.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Promote positive guest relations to all individuals approaching the Front Desk.
Confirm reservations in the system, review and note all pertinent information such as requests and/or billing.
Verify reservation information with the guest (e.g. departure date, room type).
Assign guest room following designated requirements, assist Housekeeping and coordinate with In-Room Dining.
Obtain proper identification for tax exempt guests and attach form to registration card.
Set up accurate accounts for each guest checking in according to their requirements (i.e. sharewiths, separate room/tax/incidentals, comp).
Document all guests’ requests, complaints or problems and action accordingly. Assist in delivering wake-up calls during high phone traffic hours.
Resolve discrepancies in the room status report with Housekeeping.
Manage queue rooms,



coordinate with Housekeeping report to MOD any rooms taking longer.
Settle guest accounts.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Process all guest posted billing accordingly such as: adjustments, paid outs, cash handling, posting correction, miscellaneous charges, third party billing, etc.
Document pertinent information in the Front Desk Pass-On.
Assist in Room Service phone calls during high traffic hours.
Report to the MODs any other relevant information or incidents during the shift operations.
CRITICAL SKILLS & QUALIFICATIONSExperience: Previous experience as a Front Desk Agent.

Education:
High school diploma.work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical

Skills:
Ability to input and access information in the property management system/computers. Experience in Opera System and Microsoft Office preferred, Knowcross, Alice, Givex and Canary.
Language: Required to speak, read, and write English, with fluency in other languages preferred.
Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands and may be required to work overnight shifts***Must be legally eligible to work in Canada. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury
- a return to the golden age of hotel travel. #

📌 Full/Part Time Front Desk Receptionist (Vancouver)
🏢 Rosewood Hotel Group
📍 Vancouver