Bilingual IT Service Desk Specialist (French/English) | 6-Month Contract | Montreal (Remote) Infotek Consulting is hiring a Bilingual IT Service Desk Specialist for our client, a leading Canadian financial services organization. You'll be the first point of contact for financial advisors, their assistants and multi-advisor firms, helping them solve everyday IT issues over the phone, calmly and efficiently. Structured training, coaching and team support are provided.
- Montreal, QC (remote; on-site 2 to 3 times a year for team events)
- Duration: 6-month contract, December 2026 to June 2027
- Interview: 1 virtual interview
- Hourly Rate: $30
- $39/hr INC Answer calls from the advisor community and troubleshoot hardware and software issues, straightforward to complex
- Explain solutions in clear, simple language




- Document every call clearly and help improve the knowledge base
- Collaborate with teammates through chat and suggest practical ways to make daily work easier 1+ year of experience in a call center and/or technical support environment
- Fully bilingual in French and English, spoken and written
- Excellent communication skills with a white-glove customer service mindset
- High school diploma ServiceNow or another ticketing system
- CompTIA A+ or similar technical certification You'll thrive here if you're a proactive self-starter who learns quickly, takes initiative and enjoys helping people.

📌 Service Desk Support Administrator (Montreal)
🏢 Infotek Consulting
📍 Montreal