Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Operations Customer Expert II Advertised as : Customer Support Specialist II

Location:
Toronto Office (75 Eglinton Avenue)
- 90 days on site, then Hybrid Contract: Regular, Full-time

Education:
High School or secondary school diploma (or equivalent) Travel

Requirements:
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees , development of an effective and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Flexible
- We believe in results Base compensation of $22.50 per hour, plus a performance bonus of up to 5% based on meeting KPI targets. An ideal Customer Support Specialist II for a supplier servicing dental offices with home care products requires a strong combination of problem-solving ability, system navigation expertise ,



and customer empathy, along with a deeper understanding of B2B account structures and operational workflows. This individual acts as a critical escalation point between the supplier and the dental office, resolving complex issues efficiently while ensuring accuracy, customer satisfaction, and continuity of operations. Manage and maintain customer master data and account linkages (office vs. personal, multi-location accounts) Support account structures, including distributors and group channels Process and manage email-based orders and non-voice queues (chat/email) Route and expedite adverse events and complex customer concerns 1-2 years of customer service or B2B support experience. ~ Proven ability to resolve complex customer issues end-to-end. ~ Experience managing multi-layered customer accounts or B2B account support environments. ~ Proficiency in CRM systems and case management tools is key. ~ Experience supporting distributors, group channels, or multi-location clients Familiarity with CRM automation and workflow optimization Background in healthcare, dental, or medical B2B environments Omnichannel experience (voice, chat, email concurrently) Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business. Paid training, 2 weeks' vacation leave. Continuous learning through progressive training that is specific to your tenure and skills. Competitive salary with incentive programs Medical and Dental benefits, Employee Family Assist #

📌 Customer Support Specialist II (Toronto)
🏢 Canada
📍 Toronto