We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life We build software for scientists — from academics to biotech enterprises — to create professional‑grade scientific figures, presentations, and data visualizations. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully. This is a high‑impact, customer‑facing role sitting within BioRender’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full‑serve customer base. Successful implementation is critical to long‑term adoption and success. You directly support positive renewal outcomes by setting customers up for success through successful activation and change management support. Own tiered post-sales launch support for new graphing accounts
- including dedicated onboarding sessions, product guidance, and admin support Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation Migration & Technical Onboarding Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence‑inspiring switch Set up and customize templates for new Graphing customers quick‑start guides, training decks, video walkthroughs)



Create plug‑and‑play templates and setup assets that reduce time‑to‑value for every new Graphing user Scale effective onboarding across all accounts Build standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates Partner with CSMs to support effective Graphing launch onsite, where applicable 3+ years in a customer‑facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company ~ Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline ~ Solid ability to translate technical product features into clear, accessible training and documentation ~ Excellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department admin ~ Demonstrated empathy for the customer experience and a bias toward proactive, anticipatory support Bonus Points Familiarity with Customer.
Experience building train‑the‑trainer programs or champion enablement models Comfort working cross‑functionally with CSM’s, Product, Marketing, and Sales We are mission‑driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. We have a world‑class NPS and a community of loyal fans and users in 200+ countries We’re remote‑first with team members across Canada and the U.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy. #

📌 Customer Education Manager, Implementation (Winnipeg)
🏢 BioRender
📍 Winnipeg