Deliver empathetic customer service for CLEAResult’s Saskatchewan Energy Assistance Program in Regina through calls, emails, and accurate administrative support. As a Support Specialist II, you will help income-qualified customers access energy efficiency programs. Support seniors, newcomers, low-income households, and Indigenous communities with clear communication. Review applications, coordinate appointments, and maintain accurate records while providing a professional customer experience.

Key Responsibilities
Handle inbound and outbound calls, emails, and follow-ups Schedule appointments with contractors and internal teams Review applications and verify customer eligibility Update records in internal systems Support reporting and documentation requirements

Requirements:
One to three years of customer service experience Call centre experience preferred Robust verbal and written communication skills High-volume phone interaction experience Empathy supporting vulnerable populations Use communication, accuracy, and empathy to connect Saskatchewan customers with CLEAResult energy efficiency programs in Regina. #J-18808-Ljbffr

📌 Customer Service Specialist Regina (Canada)
🏢 CLEAResult
📍 Canada