Clinical Resource Worker Lookout Housing and Health Society Employment Status: Casual Header: We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Days and Hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays Shifts are 7.5 hours in length The Clinical Resource Worker (CRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. CRWs are front-line staff working within a 24hr, 7 day a week licensed residential home for males, aged 19 plus, who struggle with a variety of issues including addictions. The CRW provides intake, orientation and support for residents. The CRW will be required to connect with other key partner agencies relevant to the needs of the residents. Respirator Fit Test Requirement This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face. Welcomes new clients to Lookout, informing clients of the aid available and making clients comfortable through methods such as providing support, supervision, food, clothing and shelter. Provides assistance to clients through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs.



Follows up on immediate client crisis by performing duties such notifying emergency services, Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with clients, maintaining statistical data, completing individual files, medication charts and accounting forms. Assists clients with self-care skills through methods such as providing support and encouragement to clients to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments. Provides assistance to clients and non-clients in need, through methods such as providing first aid, distributing medications as prescribed and in accordance with established health plans; provides health related information to medical workers. Participates as a team member with other staff to ensure a safe and caring setting by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information. Observes clients and their environments to ensure the safety of clients and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviors, interacting with clients including observing client behavior, investigating disturbances,



dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Provides direction to client(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting client(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules. Sleeping during shifts is not permitted. Responsible for complying with and contributing to all aspects of health and safety program. Related Diploma or Certificate or minimum Grade 12 education, plus two (2) years of recent related experience or equivalent combination of education, training and experience Familiarity with community resources, particularly addiction, mental health, welfare and harm reduction. Must have current OFA 1 First Aid Certificate Crisis Intervention Skills Training an asset Excellent communication, writing and documentation and organizational skills. Ability to work with disadvantaged and challenging adults in a diverse environment Criminal Record Clearance – vulnerable sector Internal applicants must apply through "Career Opportunities" on SAP. Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences.

📌 Job Title Clinical Resource Worker (Surrey)
🏢 Lookout Housing + Health Society
📍 Surrey