At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do. Who are customer centric Who value individual excellence and collective performance Who care and give back
- sustainable agriculture, the environment, corporate citizenship Who go above and beyond to provide options for our customers Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience For more than 30 years, Fresh Start Foods has proudly delivered a full range of fresh produce solutions to customers across Canada. As a valued member of the Gordon Food Service (GFS) family of companies, we are honored to be recognized by Forbes as one of Canada’s Best Employers in 2026. We are currently seeking a Full-Time Account Manager to join our team based out of our Richmond, BC location. The Account Manager plays a key role in supporting customer retention, business growth, and outside sales development. This role is responsible for proactive customer communication, account management, prospect search, pipeline updates, and supporting outside sales representatives with qualified opportunities. The goal is to become a consultant to customers by understanding their operation, identifying opportunities, and helping protect and grow their business. Position : Full Time, Permanent Customer Retention & Account Support Maintain regular communication with assigned accounts Support customers with order entry, product recommendations, bookings sheet promotion, market updates, service recovery, late route communication, etc.



Monitor customer ordering trends and identify sales declines Work closely with outside sales representatives to support account growth Become a secondary point of contact for customers Communication to upsell, promote bookings, promote using pictures by social platforms and market information Business Development Support for Outside Rep Research potential prospects before contact: website review, menu analysis, social media review, seasonal opportunities, current market alignment Set meetings and create qualified leads for outside sales representatives Maintain and update the sales pipeline system Focus on building opportunities, not just forwarding names Prepare customer pricing updates Pipeline review and planning Customer follow-up calls Support outside sales with: samples, product photos, follow-ups, order support Update pipeline and account activity The Account Manager works closely with: Purchasing, Transportation, Processing, Quality Assurance, Customer Service, and the Outside Sales Team. The role requires fast communication and teamwork to provide quick and accurate solutions for customers. Training & Development:



Order entry training on “Canopy” Customer service support shadowing Velocity and sales reporting Sales process training QA and processing department training Market and pricing education Strong customer relationships Organized pipeline management Growth in sales and margin High-quality customer service Turning cold opportunities into long-term partnerships Previous sales experience is a strong asset. Food service/industry knowledge is solid asset. A valid driver’s license, vehicle and ability to travel as required. Proficiency with Microsoft Office (Microsoft Excel, PowerPoint and Word). Must be a strategic thinker in order to build relationships, network, and link resources to plan and execute business practices and achieve business goals. Fresh Start Foods offers a range of benefits, including: Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage) Registered Retirement Savings Plan (RRSP) Matching Program Annual Profit Sharing Bonus Employee Family Assistance Program Training opportunities Full-time hours We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:

📌 Remote Account Manager (Richmond)
🏢 Fresh Start Foods
📍 Richmond