Office and Program Assistant (Community Centre) Part Time

Job Description
Job Alerts Link Employment Type: Temporary Part Time, Hours of Work: Up to 24 hours per week, Job

location:
Bridgeport Community Centre, Mill/Courtland Community Centr, Pay: $31.58 To $39.20 Hourly Grade/Band: 05 Overview 2 positions Temporary Part-Time for approximately 10 months. Join Our Team as an Office and Program Assistant We're looking for a friendly, organized, and proactive individual to support the daily operations of our vibrant community centre. The successful applicant will find themselves working in a fast-paced community centre environment. The Office and Program Assistant is accountable for the day-to-day administrative tasks, working with other community centre staff and volunteers, and interacting with patrons employing a focused customer service approach. The Office and Program Assistant must utilize effective planning techniques to meet a variety of deadlines. You have a passion for working with community and neighborhood groups, volunteers and partner organizations. You enjoy supporting, mentoring and training other staff members. You are an active listener and have developed strong de-escalation techniques. precariously housed, those experiencing a mental health or addiction crisis etc.). Contributes to a collaborative team approach to service delivery amongst community centre staff. Provides a consistent level of high-quality customer service, including responding to questions/concerns from the public and community partners, responding to inquiries about rentals and requests for refunds, taking payments and registrations, etc. Contributes to the work of the community centre staff team in supporting and executing Neighbourhood Association and another partner events and initiatives in the centre, on the centre property and in surrounding neighborhoods. Attends to the day-to-day operations of the centre with emphasis on the coordination of office procedures, identified administrative duties, providing front-line customer service, overseeing the rental,



program registration and facility booking processes, and providing administrative support to Neighbourhood Associations, other community partners and centre users. Performs administrative and financial tasks, including preparing bank deposits, processing petty cash, daily cash balances. Creates the community centre staff schedules for approval by the Community Centre Facilitator. Contributes to a consistent level of care for the facility, including identifying facilities management, maintenance, and/or security needs, ensuring maintenance of outdoor spaces (e.g. spot cleaning or shovel snow, salt entrance), and monitoring and addressing patron behavior issues when required. Works with Facility Management staff to ensure appropriate support and scheduling of Facility Management staff at the centre. Coordinates payroll functions for centre staff. Accountability and oversight for the entire program registration and facility booking process. Works with the Community Centre Facilitator to contribute to efforts to achieve the centre revenue targets (program and rentals) through program registration and facility bookings. Minimum of 1 year of related experience in customer service including working with diverse populations, handling cash, processing payments and bank deposits. Able to work flexible hours including daytime, evening, weekends, late nights and holidays, depending on the needs of the centre. Demonstrated experience and ability to work closely with volunteers, youth, neighbourhood association, partners, and thepublic in a diverse community setting. Exceptional interpersonal communication (written and oral), customer service, and behavior management skills. Strong administrative coordination and the ability to work effectively in and foster a team environment while applying a solid analytical approach to a variety of situations. Proficiency in using Microsoft office applications (Word, Excel, and Outlook). Department: CSD-Community Services Department Division: CSD-Neighbourhood Programs and Services Division Union Code: Non Union, Management Req Id: 1109 Job Code: 0473 Number of Openings: 2 #

📌 Office and Program Assistant (Waterloo)
🏢 City of Kitchener
📍 Waterloo