Lead campaign operations at Fanatics across CRM, promotions, and front-end content in a hybrid Canada or UK role supporting global teams. As Senior Campaign Operations Manager, you will oversee high-volume delivery across owned channels. You will guide campaign builds, QA, deployments, monitoring, incident response, and post-launch reviews. The role connects CRM, Operations, Product, Commercial, Compliance, Legal, Customer Support, and VIP while developing the operations team.

Key Responsibilities
Own campaign, promotion, and content delivery from brief through review Maintain calendars, dependencies, risks, and escalation paths Lead on-call coverage and troubleshoot live platform issues Establish QA gates, playbooks, monitoring checklists,



and change controls Coach teams and represent readiness across cross-functional planning

Requirements:
Six-plus years in CRM, campaign, promotional, or lifecycle operations Experience leading and developing teams in complex digital businesses Hands-on CRM or promotional platform troubleshooting knowledge Incident response, on-call governance, or escalation framework experience Canada or UK location with hybrid flexibility and time-zone collaboration Bring operational leadership, CRM platform expertise, incident judgment, and team development skills to Fanatics’ global campaign delivery. #J-18808-Ljbffr

📌 Senior Campaign Operations Manager (Toronto)
🏢 Fanatics Betting & Gaming
📍 Toronto