For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Under the direction of the Bailey House Supervisor, the employee provides resident support services, in office supervision, and security for The Salvation Army Bailey House Provides resident support services while on shift by: Assisting residents with personal care concerns Providing residents with supplies as required Assisting residents with forms and requests as required Interacting and communicating positively with residents throughout the shift Assisting Caseworkers as required Check on clients to ensure personal safety Carefully assisting residents with their medication and documenting same Responding to medical emergencies within the facility Regularly reporting to case workers concerning resident behaviours Immediately reporting critical incidents to the on-call supervisor or the Bailey House Coordinator Daily follow up of resident chores to ensure completion Admitting and discharging residents according to the Policies and Procedures Manual Reporting AWOL or late residents as required according to Policies and Procedures manual Administers breathalyser and urinalysis tests as per the Drug Testing Policy and appropriately records results Provides site management and security throughout the Shift by: Works wake shift during the night Assuring security of facility through monitoring cameras, locking appropriate doors, and using and monitoring the alarm system Ensuring resident’s guests are signed in and out within curfew hours Monitoring resident’s day plans Completing regular rounds and head counts to ensure that all residents are accounted for according to policy and procedure Completing room checks as per policy and procedure Complete building checks as per policy and procedure Monitoring security screens and responding as appropriate Completing room searches as directed by the Caseworkers or Bailey House Coordinator Ensuring that residents do not exceed their allowable limit of personal effects Itemizing and packing up clients’ personal effects when they are removed from the facility Assisting with the general upkeep and maintenance of the Bailey House Overnight staff need to respond to hourly radio checks Provides administrative support while on shift by: Documentation and report writing General Reception duties including answering the telephone and relaying messages to clients and other departments as required Database entries – case notes, behaviour, medications, intakes, discharges, etc. Maintaining current understanding of policies and procedures Maintaining healthy working relationships with NWT Resource Centre staff, Bailey House staff, allied professionals, and other referral parties Relaying pertinent information related to client concerns, operational issues, community issues, etc.



Other duties as assigned by Bailey House Coordinator or his designate Responsible for utilizing the facility and its equipment in a safe and efficient manner by Maintaining current understanding of policies and procedures Report any facility or equipment concerns immediately to Bailey House Coordinator Implementing appropriate emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc. Identifying and reporting any unsafe conditions promptly to the Bailey House Coordinator and the Operations Manager Familiar with the Centre’s physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc. Maintain a clean and professional looking office space There is a potential to work with aggressive, high-risk clients in this position. Generally, these skills are found in individuals who have previous experience or training in security settings. Appropriate computer skills are obtained through general introduction courses in computers or through many years of practical experience. Post-Secondary Education or related experience in Social Services High School Graduate Clear Criminal Record Check Effective interpersonal communication in English both written and oral Implement policy and procedures Ability to work within a teamwork structure though will be required to work alone Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues Computer ski

📌 Resident Care Support Worker (Yellowknife)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Yellowknife