Technical Support Specialist
- Back OfficeWe use cookies to make the safest and most effective website possible.# ServiceTitan Careers## Technical Support Specialist
- Back OfficeApply: Canada Ontario Remote: Canada British Columbia Remote: Full time: Posted 2 Days Ago: JR116334Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. The opportunities to build an exceptional customer experience and make an impact are endless.

What You'll Do
* Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
* Become a product expert and develop creative solutions and workflows that best meet customer needs
* Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
* Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed. What You'll Bring:* Bachelor’s degree preferred or equivalent experience in technical support
* An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
* Excellent people

skills:
must be empathetic, patient, confident, valuable-humored, and able to interact well with a broad spectrum of personality types




* Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
* Self-motivated and able to master complex software
* Customer-centric mindset, desire to learn, and can-do attitude
* Creative, out-of-the-box solutioning skills
* The ability to translate complex technical issues into tangible solutions
* Ability to prioritize, multi-task, and perform effectively under pressure
* Strong communicator in both written and verbal form
* Team player
* Intelligent, self-motivated, quick thinking, and fast learning
* Home/Commercial Service Industry knowledge a plus Start date: We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. Here’s how we’ll support you in doing some of the most impactful work of your career:
* Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.

We offer
a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
* Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity,



free breast milk shipping through Maven Milk, financial planning tools, and more.Our Commitment to Inclusion:At ServiceTitan, we celebrate individuality and uniqueness. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.
Accommodations are available on request for candidates taking part in all aspects of the selection process.Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; A Note on the Application & Hiring Process:When you submit your application for the Technical Support Specialist
- Back Office position, your candidacy will be considered for all available Technical Support Specialist
- Back Office opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.We comply with all applicable minimum wage laws. The expected hourly rate for this role for candidates residing in Canada is between $19.70 CAD
- $26.54 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the ba

📌 Technical Support Specialist (British Columbia)
🏢 ServiceTitan
📍 British Columbia