Lead campaign operations at Fanatics across CRM, promotions, and front-end content in a hybrid Canada or UK role supporting global teams.

As Senior Campaign Operations Manager, you will oversee high-volume delivery across owned channels. You will guide campaign builds, QA, deployments, monitoring, incident response, and post-launch reviews. The role connects CRM, Operations, Product, Commercial, Compliance, Legal, Customer Support, and VIP while developing the operations team.

Key Responsibilities:

- Own campaign, promotion, and content delivery from brief through review
- Maintain calendars, dependencies, risks, and escalation paths
- Lead on-call coverage and troubleshoot live platform issues
- Establish QA gates, playbooks, monitoring checklists, and change controls




- Coach teams and represent readiness across cross-functional planning

Requirements:

- Six-plus years in CRM, campaign, promotional, or lifecycle operations
- Experience leading and developing teams in complex digital businesses
- Hands-on CRM or promotional platform troubleshooting knowledge
- Incident response, on-call governance, or escalation framework experience
- Canada or UK location with hybrid flexibility and time-zone collaboration

Bring operational leadership, CRM platform expertise, incident judgment, and team development skills to Fanatics’ global campaign delivery.

📌 Senior Campaign Operations Manager (Canada)
🏢 Fanatics Betting & Gaming
📍 Canada