Samsung Electronics Canada seeks a Senior Specialist skilled in reverse logistics and SAP/ERP to manage product returns, pricing, and related operations. This position requires transparent stakeholder communication and accurate documentation.

The Senior Specialist directs and monitors product sales, pricing, and reverse logistics activities for Samsung products. You will process return requests, appeals, approvals, and customer orders while coordinating with customers, carriers, warehouses, and SECA teams. The position also supports procedures, reporting, training, and process improvements.

Key Responsibilities:

- Monitor and action outstanding customer return requests
- Execute daily reverse logistics processes and track KPIs
- Coordinate Return Authorization approvals with SECA teams




- Process claims and appeals with SECA Finance
- Create manuals, procedures, reports, and training materials

Requirements:

- Post-secondary education or equivalent work experience
- One to three years of related reverse delivery experience
- High proficiency in SAP/ERP SD and MM modules
- Highly proficient in Excel, Word, and PowerPoint
- Data analysis, reporting, communication, and customer service skills

Apply reverse logistics, SAP/ERP, KPI management, and stakeholder communication skills to support Samsung product returns.

📌 Senior Reverse Logistics Specialist (Canada)
🏢 Samsung Electronics
📍 Canada