Represent Genesis Downtown Toronto in person, by phone, email, chat, and text while coordinating service appointments and guest experiences. Your communication skills shape every first impression.

As Genesis Concierge & Service BDC Coordinator, you will welcome guests, manage inbound leads, and support the Genesis Ownership Service team. You will schedule appointments, follow up on reminders, recalls, and promotions, and maintain accurate CRM information. Your work helps guests navigate their Genesis service journey.

Key Responsibilities:

- Welcome facility guests with personalized Genesis hospitality
- Respond to inbound leads across communication channels
- Schedule service appointments accurately and efficiently
- Coordinate loaner vehicles and service status updates
- Track lead activity and guest satisfaction metrics

Requirements:

- High school diploma or equivalent
- Robust written and verbal communication skills
- Excellent phone etiquette during high-volume interactions
- CRM, Microsoft Office Suite, and computer proficiency
- Flexibility for days, evenings, and Saturdays

Bring confident communication, organized follow-up, and luxury guest service to Genesis Downtown Toronto’s service experience.

📌 Genesis Concierge Service BDC Coordinator (Canada)
🏢 Downtown AutoGroup
📍 Canada