Lead protected airport operations for Air Canada while managing gates, check-in counters, and security checkpoints across daily terminal activities. Guide teams through changing operational demands. As an In-Terminal Operations Manager, you will lead complex day-of airport operations and supervise unionized team members. You will promote safety protocols, Standard Operating Procedures, customer service excellence, and On-Time Performance. Your leadership will support glowing-hearted hospitality, employee accountability, and effective responses to disruptions, emergencies, and passenger concerns.

Key Responsibilities

Lead daily operations across gates, counters, and checkpoints Supervise unionized employees and reinforce accountable task completion Monitor safety, SOP adherence,



and On-Time Performance Resolve disruptions, emergencies, delays, and passenger concerns Conduct incident investigations, audits, and corrective actions

Requirements:

Post-secondary diploma or equivalent operations experience At least two years in leadership or equivalent experience Strong communication, interpersonal, and team management skills Availability for 24-hour operations, shifts, weekends, and holidays Ability to obtain and maintain a Restricted Area Identity Card Bring airport leadership, safety judgment, and customer service focus to Air Canada’s in-terminal operations team.

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📌 Airport Operations Manager In-Terminal (Dorval)
🏢 Air Canada
📍 Dorval