When your industry is hospitality, the people are key. The Drake has humble beginnings, with a small team of entrepreneurial spirits whose energy has transformed into a growing group of dreamers + doers. As a leading hotel, hospitality + lifestyle brand in Canada, [and winner of Canada’s Top Small + Medium Employers for the past three consecutive years, might we add...] The Drake is an ever-expanding cultural hub that brings communities together around one-of-a-kind experiences that blend food + drink, art + music, meetings + weddings and unforgettable hotel stays, all delivered by some of the best people you’ll ever meet. The Restaurant General Manager role is responsible for the overall success of the Food + Beverage department of The Drake Hotel. They will have a strong focus on operational excellence, outstanding food + beverage service, and an in-depth understanding of events, point of sale, and reservation systems. They will work closely with the Hotel General Manager, Executive Chef, and restaurant teams to create and execute Food + Beverage menus that drive revenue and adhere to the Drake brand. Strong leadership and team management skills are essential within this position, along with an aptitude for fiscal responsibility. The Restaurant General Manager is responsible for driving topline revenue as well as managing expenses for both FOH and BOH departments. They are an inspired and innovative industry qualified who is looking to make their mark in the hospitality world. Champion a FOH culture of consistent Service Excellence, training, accountability, and feedback Cultivate and maintain an engaged FOH workforce of hourly employees. Hire, train, mentor, and continually develop F+B Management team
- including the FOH Management team, Executive Chef,



BOH Management team and Programming Manager. Oversee Receiving department, with a keen eye on expense management Actively engage in performance management and development processes via weekly 1:1 meetings with key team members, performing annual goal setting and review processes. Guest Satisfaction + Quality Control Provide a unique, genuine, and elevated guest experience measured by KPIs, Secret Shopper, reviews, and investigating + overseeing complaint response. Maintain product quality standards through ongoing evaluations and investigating complaints Help ensure that reservation book is properly utilized to maximize sales and guest satisfaction. Business Development + Community Relations Responsible for short
- and long-term planning and the management of the Food & Beverage operations in the front and back of the house. Collaborate with Marketing team to create and execute on F+B and Programming initiatives. Help develop and implement Programming, public and community relations programs. Evaluate Programming results; Responsible for working with the Executive Chef on the development of all seasonal flips. Collaborate with Bar Manager on the creation and execution of Wine + Cocktail programs with the goal of being named on industry “Best Of” lists. Participates in all food and beverage meetings, weekly operations, and strategic planning meetings. Identify, develop,



and secure sponsorships and strategic brand partnerships that generate incremental F+B revenue and support programming. Budget + Expense Management Control purchases and inventory. Identify challenges with operating expenses against the approved budget and implement controls / solutions. Closely monitor and adjust labour and food costing, ensuring efficiency and waste reduction. Collaborate with Executive Chef to implement directives from Corporate, Culinary, and F+B. Prepare materials for Month End, Quarterly, and Annual Reviews. Operations Management/Safety/Compliance Ensure seamless building operations by following and enforcing policies and SOPs. Maintenance of equipment, facilities, and grounds. Contribute toward exceptional safety standards, including proper food/liquor handling, storage, service, and emergency/ security procedures. Liaise with Security to ensure the safety of guests and staff through coordinated crowd management, timely incident response, and consistent application of house policies. Ensure that AGCO, municipal, and provincial laws are followed. Minimum of seven years progressive experience, in a fine or casual dining environment Operations management experience in a high-volume establishment Execution of best practices for guest service, food and wine, people management, operations, safety and compliance Genuine, natural leader who believes in the art of hospitality and is Drake proud Demonstrated experience of effectively sharing skills and abilities through creating a consistent, service-oriented, efficient FOH team Experience training and mentoring large staff teams Highly organized, with timely delivery of all required administrative work Flexible to work evenings and weekends and holida

📌 McDonald's Restaurant General Manager (Toronto)
🏢 Drake Hotel Properties
📍 Toronto