Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible
- at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We’re building a more trustworthy Internet. Senior SaaS Operations Engineer Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. You’re also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively. Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance Proactively identify and mitigate system vulnerabilities and performance bottlenecks Lead and mentor a team of engineers, providing technical guidance and support Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles Provide expert-level troubleshooting for critical system issues and help shape engineering best practices 10+ years in IT support roles, including 5+ years in a senior or lead engineering position ~ Proven ability to lead and mentor engineering teams ~ Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls ~ Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences ~ Ability to align technology with business objectives and make data-driven recommendations We’ll be super impressed if you have experience in any of these: Experience building with Claude, OpenAI, or Gemini APIs, including agents,



MCP servers, or prompt engineering for business workflows Experience establishing AI governance practices, such as connector reviews or acceptable-use policies Work Location(s) & Travel

Requirements:
This position is open to the following preferred office locations: Remote, US Fastly currently embraces a largely hybrid mode for most roles which allows employees flexibility to split their time between the office and home. This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

We offer
a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. For 2026,

we offer
12 paid local holidays, 12 paid company wellness days. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We value diversity. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy.

📌 Operations - Engineering/production (Picton)
🏢 Fastly
📍 Picton