DXC is seeking a candidate for a major customer that has a proven track record to lead Major DT incidents to resolution. The successful candidate will also be involved to maintain and improve processes, policies, standards, documentation and measurements that help our organization effectively manage and report on Major incidents. As a Major Incident Manager, you will be responsible for the effective and highly disciplined approach to execute the various service restoration activities such as engaging our technical teams, 3rd party service providers, decisions, timely communications, reporting, escalations, etc. A company of our scope and global reach manages a significant amount of major incidents on a weekly basis, with a great deal of visibility and requires a sense of urgency to resolve the service disruptions. A key aspect of this role will be the continuous improvement process to reduce the duration, frequency and impacts of service disruptions and will be tracked with 2026 KPI target objectives. P1 tickets affecting Business Operations; MIM to contact the ServiceDesk to create a corresponding "child" ticket Review and confirm major incident classifications with business owners and support teams Update Teams MI group chat with key problem information/impacts/decisions/attendance, etc Coordinate problem with technical teams/service providers and define action owners Determine if a work‑around/temporary solution can be put in place to restore service Document in Teams Group chat,



ITSM system and AAR the incident timeline and actions taken Inform Technical/Service Owners that they have 5 days from "Resolved" status to update all their information in the ITSM system Support post-incident review activities Support/Finalize the AAR/RCA process within 5 business days for a P1 and 10 business days for a P2 Identify process gaps and recommend improvements Ability to partner with DT Tower leads for delivery relationships between services, applications network and other assets Ability to quickly understand company’s business functions and geographies Strong Knowledge of ITIL ITSM processes and implementation (ITIL Foundation certification required) Technical analysis and problem‑solving skills Proficient organizational, time management, and follow up skills Flexibility, drive, initiative and a proven ability to obtain timely and quality results in an IT Service Management ecosystem preferred, or equivalent work experience required Ability to work on different shifts Effectively lead and manage the restoration of services with our technical teams & Service Providers We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe robust connections and community are key to our success.

📌 Major Incident Management Sr. Analyst (Quebec City)
🏢 DXC Technology Morocco
📍 Quebec City