Job Description

Job Description
About MetCap Living MetCap Living Management Inc. is one of Canada's leading private third-party property management companies specializing in multi-residential property management. We are a growth-oriented organization with property operations across British Columbia, Ontario, Quebec, and Nova Scotia. MetCap Living is seeking a Resident Manager to oversee the day-to-day operations of a residential property in North York. The Resident Manager is responsible for maintaining the property to the highest standards, providing exceptional resident service, coordinating maintenance and contractors, supporting leasing and collections activities, and ensuring the effective administration and operation of the building. The Resident Manager must be hands-on, highly organized, customer-service oriented and capable of working independently while maintaining regular communication with the Property Manager. Employment Type: Full-time Salary Range: $30,000-$35,000 (plus apartment benefit) Duties & Responsibilities Daily Property Operations, Inspections & Maintenance The Resident Manager is responsible for completing daily inspections and maintaining the property in a clean, safe and well-maintained condition. Complete and maintain the required fire log book and life safety documentation. Inspect boiler rooms and electrical rooms and maintain the log book. Inspect all building floors, hallways, common areas, roof and exterior grounds. Inspect all mechanical systems, facilities, storage rooms and other property areas. Water flowers and perform other basic landscaping duties as required. Review and investigate all resident maintenance requests within 48 hours of receipt and arrange or complete repairs as appropriate. Vacant suites responsibilities




- Arrange inspection and obtain estimates from contractors Coordinate with contractors and follow up on major turnover work as required to ensure the suite meets the property's standards. Get prior approval from the management Complete in-house maintenance and minor repairs in vacant suites as required to ensure units are rent-ready. Complete minor electrical work, such as replacing light switches, light bulbs, and other basic fixtures as required. Clean and maintain appliances, including refrigerators, stoves, dishwashers, and other in-suite appliances. Address minor plumbing, mechanical, and general maintenance issues that can be completed in-house. Inspect vacant suites following completion of major turnover work by contractors and identify any outstanding items. Ensure all required in-house maintenance, cleaning, touch-ups, and minor repairs are completed before the suite is considered rent-ready. Conduct a final inspection of the vacant suite to confirm it is clean, functional, safe, and ready for occupancy. Update and maintain the in-suite maintenance schedule. Complete repairs and maintenance in the building as required, including plastering and painting, as required. Inspect and address hazardous conditions, including issues requiring immediate attention. Complete snow shoveling, salting and other winter maintenance duties as required. Complete snow logs daily during the winter season. Ensure the property remains clean,



safe and presentable throughout the day. Daily Resident Service & Communication Answer resident inquiries promptly and professionally. Respond to resident concerns and service requests. Provide appropriate follow-up on maintenance requests. Maintain qualified and positive relationships with residents. Deliver resident notices as required. Communicate building information, maintenance activities and operational updates to residents. Complete incoming and outgoing suite inspections as required. Ensure proper notice is provided before entering a resident's suite, generally 24 hours' notice , except where emergency entry or other legally permitted entry applies. Assist residents with building-related questions and concerns. Support leasing activities and respond to prospective resident inquiries. Be available for leasing activities and appointments from 8:00 am to 8:00 p.m. when required . Daily Administrative Duties Collect and process rental payments in accordance with company procedures. Process property correspondence. Maintain organized property files and documentation. Maintain proper resident and tenant files. Prepare and complete required inspections, logs, notices, reports and forms. Prepare purchase orders (POs) for Property Manager approval. Verify the quality of completed work and supporting documentation Receive POs for acceptable and completed contractor work. Forward completed POs and supporting documentation to Accounts Payable. Maintain accurate property records. Maintain and update maintenance schedules. Ensure the property office remains organized, clean and professional. Complete other administrative tasks associated with the operation and leasing of the building. Daily Contractor, Trade & Supplier C

📌 Resident Manager (Toronto)
🏢 MetCap Living Management
📍 Toronto