Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. Generous annual vacation allotment Top-notch flexible benefits plan including family building and gender affirmation Retirement Plan, matched contributions at 6% Access to a virtual wellness platform Wellness Flex Fund to support personal interest and activities Day off to volunteer in your community and other paid time off options *The Senior Product Manager, Payments provides strategic leadership for a complex product, platform, or portfolio across its full lifecycle. This role sets the product vision and market direction, translates enterprise priorities and customer needs into a multi-year roadmap, and drives measurable customer, financial, operational, and risk outcomes. Working with a high degree of autonomy, the Senior Product Manager brings together teams across business, technology, operations, risk, compliance, finance, sales, and external partners. They guide investment and prioritization decisions, navigate complex trade-offs, influence senior stakeholders, and ensure product decisions deliver long-term value for customers and the organization. Translate corporate priorities, customer needs, payments industry developments, and regulatory requirements into clear product priorities and investment decisions. Build and maintain an integrated roadmap that connects customer outcomes, capabilities, dependencies, funding, and delivery milestones.



Lead prioritization across initiatives using customer impact, strategic alignment, financial value, risk, regulatory obligations, and organizational capacity. Guide products through their full lifecycle, from discovery and launch through growth, modernization, migration, and retirement. Customer, Market & Industry Leadership Build trusted relationships with customers, credit unions, industry participants, vendors, networks, and other strategic partners. Lead customer discovery and use research, analytics, feedback, user testing, and operational insights to identify opportunities and shape product direction. Monitor developments across the Canadian payments landscape, including emerging payment capabilities, modernization, regulatory change, recent technologies, and evolving customer expectations. Represent the organization in executive customer conversations, industry forums, conferences, advisory groups, and strategic partnerships. Ensure customer insights are reflected in product priorities and investment decisions. Define and monitor key product outcomes, including revenue, cost-to-serve, margin, adoption, customer satisfaction, service performance, and return on investment. Partner with Finance and commercial teams on budgeting, forecasting, pricing, contract economics, and strategic planning. Identify opportunities to grow revenue, improve profitability, reduce costs, simplify the portfolio, and increase customer value.



Monitor investments against expected outcomes and recommend adjustments when performance is below expectations. Influence senior leaders and governance groups on product direction, priorities, investments, risks, and strategic trade-offs. Present clear, evidence-based strategies, roadmaps, business cases, performance insights, and recommendations to executive audiences. Communicate progress, dependencies, risks, issues, and decisions clearly and transparently. Delivery, Launch & Product Performance Partner with Product Managers, Product Owners, architects, engineering, operations, and delivery teams to turn strategy into executable plans. Guide decisions on scope, sequencing, feature priorities, minimum viable products, and customer or operational trade-offs. Ensure solutions meet customer, business, operational, security, resilience, legal, regulatory, and compliance requirements. Lead readiness for launches, migrations, customer adoption, commercialization, and post-launch optimization. Track product and delivery outcomes, addressing issues when strategic objectives or expected benefits are at risk. Maintain a clear view of product risks, including operational, financial, technology, third-party, cyber, regulatory, and market risks. Embed risk, compliance, security, privacy, and resilience considerations into product strategy and lifecycle decisions. Lead strategic vendor and partner relationships, including evaluation, due diligence, commercial negotiations, performance oversight, and roadmap alignment. Evaluate build, buy, partner, managed service, and platform options to determine the best approach for long-term product outcomes. Escalate material risks and issues wit

📌 Responsable de produit Senior Product Owner (Vancouver)
🏢 Central 1
📍 Vancouver