Fastly seeks a Tier I Customer Support Engineer skilled in TLS, and DNS for hybrid or work from home in the United States. This entry-level position supports customers using Fastly delivery and Compute platforms. You will troubleshoot VCL, caching, behavior, the Control Panel, APIs, and network-edge traffic while collaborating with Tier II and III engineers, Engineering, and customer-facing teams.

Key Responsibilities

Resolve technical inquiries through email, tickets, chat, and calls Debug VCL, caching, headers, TLS, and DNS Guide customers through Control Panel, API, CLI, and permissions Assess cases, document evidence, and escalate to Engineering Monitor events and participate in occasional PagerDuty on-call rotations

Requirements:

Two to four years in technical support, systems administration, or networking Understanding of TCP/IP, TLS, DNS, BGP, and routing Working ability in VCL, Python, JavaScript, Go, Ruby, or Rust Comfort with SaaS control panels, RESTful APIs, curl, and traceroute Strong written communication and analytical customer-support skills Apply your network troubleshooting, scripting, and customer communication skills to Fastly’s edge cloud support team.

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📌 Customer Support Engineer Tier I (Picton)
🏢 Fastly
📍 Picton