Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Senior Customer Marketing Manager Customer Marketing We LOVE our customers. As the world’s most popular cloud-based legal software, we know that we’re only as successful as the law firms we enable. The Customer Marketing function is focused on helping our customers be as successful as they can, by getting them to fall in love with our products, adopt new features and functions, and evangelize the product to others. You’re a unicorn: simultaneously customer-focused and growth-oriented, a self-starter capable of building end-to-end marketing programs that not only move products, but help our customers be more successful. You know your way around a marketing funnel and how to work with stakeholders to remove friction points for our customers every step of the way. Managing end-to-end marketing programs for our small business customer segment across the post-purchase customer lifecycle with a principal focus on cross-sell, upsell, and expansion with ownership and forecasting of the targets Owning campaign ideation, planning and execution for cross-selling multiple products within your designated customer segments, tied to sales pipeline and quota to drive current product and feature adoption Building multi-channel program plans, including email, digital, events, in-product, and beyond, designed as repeatable, systemized motions Owning KPI and funnel performance reporting for your segment, including CQL and revenue targets you can forecast, budget against, and defend independently, and proactively optimizing for improvement Developing AI-powered workflows that help the team develop campaigns faster, get to customer and data insights sooner, and reduce manual day-to-day tasks Working cross-functionally with sales, marketing, product,



and other departments across Clio to develop cohesive, customer-centric programs, presenting strategies and results directly to senior leadership with full ownership of your segments 5+ years in a B2B SaaS Customer Marketing, Growth Marketing, Demand Generation or Program Manager role, with a track record of owning results independently Excellent written and verbal communication skills, with the ability to create engaging marketing content Strong understanding of sales and marketing technologies, including marketing automation, CRM, and business analytics platforms Strong project management skills and comfort with Asana or other project management tools Demonstrable success driving pipeline growth and revenue through integrated campaigns Strong analytical skills and ability to use data to inform decision-making and strategy development Serious bonus points if you have: Experience with the legal industry or legal technology Incredible planning and organization skills AI proficiency from leveraging tools to help accelerate delivering high-end work We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. Flexible time off policy, with an encouraged 20 days off per year. $The expected salary range for this role is $110,300 to $149,300 CAD. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We’re a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency.

📌 Senior Customer Marketing Manager, Growth (Calgary)
🏢 Clio
📍 Calgary