Manager, Business Operations
- Alberta PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business with a socially responsible mindset. At PPI, each day you have the chance to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses. When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. Effectively plan and allocate employees and resources to ensure workflow meets productivity, departmental and quality goals, while maintaining PPI’s service standards. Provide on-going business leadership including workflow management, recruiting, performance reviews, vacation scheduling and attendance tracking. Coach, mentor and develop employees through regular one-on-one meetings, needs assessments, timely feedback, training and career development planning. Identify, recommend, implement, and maintain appropriate controls and feedback mechanisms to monitor performance/service, identify opportunities, and support continuous improvement. Provide leadership on complex or escalated cases,



ensuring timely resolution and alignment with operational and risk guidelines. Drive consistency in application of processes and service standards across regions in collaboration with national operations leaders. Provide regular reporting and insights on workload, service levels, and team performance to support data-driven decision making. Identify and implement opportunities for process improvements to enhance efficiency, accuracy, and service delivery. Lead and engage the office and employees in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our advisors, their clients and our employees. Travel required both within the region and nationally Special projects as identified and assigned. 10+ years of experience in the insurance industry, with strong knowledge of life insurance products, terminology, and administration systems Proven people leadership experience, including hiring, coaching, performance management, and team development Excellent organizational and time management skills, with the ability to manage competing priorities, tight deadlines, and coordinate team deliverables Effective problem-solving and critical thinking abilities, with a capacity to see both detailed issues and broader business impacts Advanced proficiency in Microsoft Office tools, with the ability to support reporting, data analysis, and operational efficiency ALMI, FLMI, ACS) considered an asset

📌 Manager, Business Operations (Calgary)
🏢 iA Financial Group (Industrial Alliance)
📍 Calgary