Role Description

Business Systems Analyst

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are The Business Systems Analyst translates business objectives, governance obligations, and user needs into clear, testable requirements, and keeps delivery teams coordinated from requirements through release.

The Opportunity

- Requirements and documentation
- Lead discovery, requirements elicitation, and process analysis with business and technology stakeholders.
- Write functional and non-functional requirements, user stories, and testable acceptance criteria.
- Document current-state and target-state processes, business rules, data needs, controls, and dependencies.
- Maintain traceability from business need to requirement to delivered capability.
- Coordination and delivery
- Translate stakeholder direction from working sessions into clear, prioritized backlog items with defined acceptance criteria.
- Maintain a current, prioritized backlog and support refinement, sprint planning, testing, and release readiness.
- Coordinate meetings, follow-up actions, and decision tracking so agreed activities progress on time.
- Report status, risks, issues, dependencies, and decisions clearly to delivery leads and stakeholders.
- Partner with product owners, developers, quality engineers, architects, security, risk, and operations throughout implementation.
- Governance and validation
- Support governance, control, audit-evidence, and model-risk documentation where applicable.
- Validate delivered capabilities against business outcomes and agreed acceptance criteria.
- Develop concise stakeholder communications, process documentation, and implementation guidance.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

- Deep product expertise is not required. The successful candidate brings solid engineering and architecture literacy, strong requirements writing, and the ability to coordinate; product knowledge is developed on the job.
- Required:
- Proven experience as a Business Systems Analyst, business analyst, or similar role on technology delivery projects.
- Strong requirements elicitation and writing skills, including functional and non-functional requirements and acceptance criteria.
- Demonstrated ability to coordinate multiple stakeholders, maintain a backlog,



and follow through on actions and decisions.
- Working knowledge of engineering and architecture concepts (for example, integrations, data flows, APIs, cloud services, and the software development lifecycle), enough to converse credibly with developers and architects.
- Experience in Agile or iterative delivery environments.
- Clear written and verbal communication with both technical and non-technical audiences.
- Preferred:
- Experience with Microsoft 365 Copilot, Power Platform, Power BI, AI agents, or automation. Hands-on product knowledge is a plus, not a requirement.
- Experience in Canadian banking or regulated financial services, including governance, controls, audit evidence, or model-risk documentation.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: Hybrid- Toronto,Ontario

Compensation Range: $95,000-$119,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Artificial Intelligence in Recruitment

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

L’intelligence artificielle en soutien au recrutement

Dans le cadre de son processus de recrutement,



il se peut que UST peut utiliser ait recours à l'intelligence artificielle ou à des outils automatisés réaliser des en soutien à des activités telles que l’examen comme la présélection des candidatures, la planification ou l'assistance lors des entrevues ou leur bon déroulement. Toutes les décisions d'embauche sont prises par notre équipe de recrutement. Lorsque la législation applicable l'exige, un avis supplémentaire à cet égard sera fourni séparément.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work workplace free of discrimination and harassment. We are an equal opportunity employer, and employment decisions are based on merit and business needs.

Our Human Rights

Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status.

At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement

Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet.

Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#CB

Skills

Requirements Gathering, Stakeholder Management, Agile

📌 Business Systems Analyst (Toronto)
🏢 UST
📍 Toronto