Some of what you will do:

Responsible for management of all customer incentive programs record retention, schedules and calculations.

Specifically, You Will:

- Record retention of all legal agreements for customers both hard copy files and electronically on Salesforce
- Communication with sales team if necessary to confirm contract expectations and payout calculations
- Create and maintain calendar of incentive payment dates
- Create and Run reports, define criteria and include or exclude data based on criteria, calculate and verify results, Route all calculations for approval and payment.
- Record retention of all paid incentives.
- Performs as the subject matter expert to support various projects and initiatives in incentives

Some of what you need:

- College or University Graduate
- Minimum of five (5) years’ experience in accounting, customer service, client services required: or an equivalent combination of training, education and experience. Strong knowledge of administrative business operating systems. Exposure to enterprise/fortune 500 accounts, sales, billing, receivables, and information services is required.
- Proficient in mathematics and accounting.
- Basic understanding of contract verbiage as it relates to incentive payments
- Proficient in the use, navigation and cross-system impacts of a business operating system (i.e., Alpha , customer maintenance.
- Strong communication skills, both oral and written
- Excellent customer service skills to include vision, ownership, and passion for great service
- Proficient in various software applications (database, word processing, spreadsheets)
- Ability to follow detailed instructions




- Bilingual in French an asset. Not Mandatory
- Proficient in technology solutions to include web-based order entry application knowledge.
- Knowledge of office products industry preferred.

Physical demands/working conditions:

- Office workplace – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
- The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
- The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Tasks do not expose employee to physically unpleasant or hazardous conditions.

Some of what you will get:

- Associate discount

- Health and Dental benefits

- RRSP/DPSP

- Performance bonuses
- Learning & Development programs
- And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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