About the role
Scio Logica is a Nova Scotia–based IT and cybersecurity firm providing managed IT services to small and medium-sized businesses, mainly in construction, non-profit and manufacturing. We look after our clients' email, computers, servers, networks, cloud security and backups, and we take pride in long-term relationships built on trust. We're hiring a permanent, full-time IT Support Technician (Level 1/2) to join our team.
You'll be the first point of contact for our clients' day-to-day IT needs, both remotely and on-site. Technical skill matters, but so does how you treat people: we're looking for someone who is patient and empathetic with users and can explain technical problems and next steps in plain language.
What you'll do
Handle day-to-day helpdesk requests by phone, email and ticket, from first contact through resolution or escalation
Provide on-site support at client offices across HRM, with occasional visits to client sites elsewhere in Nova Scotia and New Brunswick
Set up and remove users during onboarding and offboarding, including accounts, licences, devices, mailboxes and access
Troubleshoot desktops, laptops, printers, mobile devices, networking and Microsoft 365 issues
Deploy, configure and maintain workstations, phones and other end-user hardware
Monitor and respond to alerts for backups, security and client systems
Write and maintain knowledge base articles, SOPs and client documentation
Communicate clearly with clients about what's happening, what's next and how to avoid repeat issues
Recommend improvements to clients' systems and security when you spot opportunities
Pitch in wherever the team needs you: we're small and work together
What you bring;
1–2 years of experience in a help desk, IT support or system administration role
Solid working knowledge of Windows and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Experience supporting iOS and Android devices
Excellent communication skills, written and spoken, with the ability to explain technical ideas to non-technical users A patient, empathetic, customer-first approach and a genuine interest in building lasting client relationships
Independence and confidence in troubleshooting, with the judgment to recognise when an issue needs to be escalated
Strong accountability and time management, including the ability to prioritise urgent issues and time-sensitive tickets
Ownership of larger projects from start to finish, with regular updates to management on progress and any blockers
Experience writing and maintaining documentation such as KB articles and SOPs
Good organisation and the ability to manage multiple tickets at once
Fluent English
Valid driver's licence and a reliable vehicle for client visits
Ability to pass a criminal record check Beneficial knowledge
Candidates with experience in most of the technologies below will be strongly considered.
Cloud and device management
Microsoft Intune
Microsoft Entra ID
SharePoint administration and site design
Power Automate
CIPP (CyberDrain Improved Partner Portal)
Apple Business Manager macOS Servers and infrastructure
Active Directory and Windows Server
Virtualization: VMware ESXi, Proxmox, Hyper-V
Linux and Docker Networking and security
Networking fundamentals: TCP/IP, DNS, DHCP and subnetting
VLAN configuration and network segmentation
Switch configuration, including port profiles, trunking and PoE
Wi-Fi design and optimisation: channel planning, AP placement and roaming
Wireless site surveys and spectrum analysis to find and resolve interference
Firewall rules, NAT, port forwarding and content filtering
Site-to-site and remote access VPNs
Network troubleshooting tools such as ping, traceroute, ns lookup and Wireshark
Security best practices: MFA, endpoint protection, patch management and least-privilege access
UniFi networking
WatchGuard firewalls
VoIP services, including QoS for voice traffic Backup
Backup and recovery practices; Synology and Veeam preferred
Why work at Scio Logica
We're a small, close-knit team of five, so your work is visible and your ideas matter. We value our people as much as our technology. You'll work alongside experienced professionals who want to see you learn, grow and succeed, in a supportive setting where asking questions is encouraged. Our clients stay with us because we treat them like partners, and we're looking for someone who shares that approach.
Benefits
2 weeks of paid vacation per year
Health benefits plan, including dental, optometry, massage therapy, mental health therapy and more
How to apply
Send your resume and a short cover letter to
[email protected], or respond to this posting. In your cover letter, tell us about a time you helped a frustrated or non-technical user solve a problem. We thank all applicants for their interest. Only candidates selected for an interview will be contacted
📌 IT Support Technician (Level 1/2) (Halifax Regional Municipality)
🏢 Scio Logica
📍 Halifax Regional Municipality